Safety management is an important aspect of field service delivery. It is comprised of policies, plans, procedures, and organizational responsibilities that are designed to keep employees safe, manage risk and adhere to industry regulations.Large field service organizations rely on sophisticated safety management systems to help...

In today's increasingly competitive business climate, field service organizations are seriously evaluating various "hot" technologies to cut costs while increasing efficiency and workforce productivity.There is no technology, however, that can refine a service-oriented environment faster than deploying mobile field service software. Taking this crucial step...

No matter the industry — oil and gas, energy and utilities, telecom — large, complex field service organizations must constantly improve to retain customers and maintain a competitive advantage. Consistently improving field service KPIs like productivity, safety, CSAT, SLA compliance, and field technician utilization requires...

In today’s competitive business climate, enterprise asset managers and field techs are being asked to do more with less while facing continued scrutiny on tighter inventory controls, improved integrity of their back-end database, and greater visibility into enterprise asset tracking operations. As a result, many...

Heightened customer expectations coupled with a dynamic technology landscape provide the ideal backdrop for digital transformation in energy and utilities. CS Week, the premier annual customer service conference for these industries, takes place May 1 - 4 in at the Tampa Convention Center in Tampa,...