Mobile Reach provides process-driven apps that mold to your field operations and allow field and IT techs to do their jobs faster and easier. Technicians can quickly update BMC Helix / Remedy ITSM or custom AR System applications via smartphones and tablets even offline in remote or secure areas with no network connectivity. Our mobile apps incorporate device-native technologies like barcode scanning, GPS, RFID, push notifications, and signature capture for efficient mobile workflows.
Streamline field service management, IT asset management, and IT service management and fully empower your field technicians and engineers with highly usable mobile apps for BMC Remedy and custom AR System (ARS) applications. Download the solutions sheet to learn more.
Complete work quickly and correctly the first time with all the information and mobile functionality you need.
Work anywhere your customers take you, on- or offline, so your technicians are always enabled.
Get data into BMC Remedy and other applications faster so you can transact business more quickly.
Use flexible, no-code rapid application development tools to meet all of your field app needs.
Ensure inspections and preventative maintenance are thorough, accurate and timely.
Rely on accurate, real-time data for more informed decision making.
Be more nimble with evolving market demands, service platform changes and customer needs. Empower techs while enforcing field processes.
Deploy apps that mold to the way your organization works and ensure adoption among technicians.
Integrate directly with Remedy and other key systems to make the most of your data.
Field techs can continue to work in remote or secure areas where connectivity is spotty or unavailable.
Use barcode scanning, RFID, and NFC for quick and accurate data capture.
Techs receive instant information and feedback via push notifications and sound alerts.
Use GPS and geo-location to send the right technician to the right job. Send technicians routing and map right through your app.
Techs can capture signatures, capture images, and send attachments to maximize accountability.
Data is encrypted both on the device and during Wi-Fi or cellular network transfer.