"Inventory management is really challenging. Field services people are remote and have to fix things far from civilization. Mobile Reach gave us the ability to have offline access and seamlessly integrate when you have connection."
“The Mobile Reach solution has given us a lot more efficiency and has freed up other service desk technicians to work tickets and resolve incidents. In the time we have been using Mobile Reach, it has paid off handsomely."
"Fantabulous! You guys rock!"
"Our productivity has increased by 60 percent with the deployment of Mobile Reach."
"We now are able to process and act on customer service requests instantaneously. Our field techs can now pretty much do their entire jobs on their phones."
"The business value is very clear. More than 3,500 field technicians are operating in areas where there no or very limited network access. They needed a secure mobile solution that works OFFLINE and integrates directly with ServiceNow Field Service Management."
"A lot of the clients were struggling to provide their employees with a smartphone device experience that would allow those people to participate in assigned activities in an effective way. They weren’t able to get their jobs done so easily. Mobile Reach gave us a customized solution that helps get the job done faster without techs having to go back to their laptops."
“Offline was something we really needed. Whether in a good connection environment or in the basement of a building, workers are able to work.”
“Overall, our field techs are much happier.”
“What makes Mobile Reach stand out is their focus on the mobility space — the way they came across was bringing offline capability to cloud solutions. While you could probably engage with thousands of mobile firms focused on app design, Mobile Reach was focused on the strategy for building nimble, solid mobile apps."
"Compared to other vendors, the support and guidance provided by Mobile Reach is top-notch. They are among the most helpful and knowledgeable companies that we’ve dealt with."
"If everyone were in the office, we wouldn’t have a need for Mobile Reach. Workers are remote—in the field. Mobile Reach makes their work safer, simpler, and more efficient because they can do work remotely without coverage. We chose this platform because they don’t have to be connected to get work done."