No matter the industry — oil and gas, energy and utilities, telecom — large, complex field service organizations must constantly improve to retain customers and maintain a competitive advantage. Consistently improving field service KPIs like productivity, safety, CSAT, SLA compliance, and field technician utilization requires...

In today’s competitive business climate, enterprise asset managers and field techs are being asked to do more with less while facing continued scrutiny on tighter inventory controls, improved integrity of their back-end database, and greater visibility into enterprise asset tracking operations. As a result, many...

Heightened customer expectations coupled with a dynamic technology landscape provide the ideal backdrop for digital transformation in energy and utilities. CS Week, the premier annual customer service conference for these industries, takes place May 1 - 4 in at the Tampa Convention Center in Tampa,...

This blog post explores strategic mobility in field service management organizations and how it can drive long-term business value. We call it mobile field force enablement.First, we'll examine the pre-mobile enabled field service organization and the pre-mobile enabled field technician. Paper-based, manual business processes are...