Mobile Reach provides field engineers and service technicians with easily configurable field service apps that solve operational needs, improve productivity, and increase customer satisfaction. Using the Mobile Reach Mobility Platform, your organization can streamline business operations and make field technicians more productive and accountable, no matter what mobile device they are using. Mobile Reach field service apps operate online or offline so your technicians and service engineers are always enabled no matter where in the world they are, even in areas without internet connectivity.
From managing work orders on smartphones to performing complex inspections and preventative maintenance on tablets, our field service apps can easily be configured to streamline your organization’s critical business processes. Our apps are device-native and incorporate built-in technologies like barcode scanning, RFID, and NFC for easy, accurate data capture. Give your field techs user-friendly mobile apps that help them do their jobs better and make customers happier. From improved work order management and real-time access to customer data and service reports, your field service organization will see immediate and tangible benefits.
Complete work quickly and correctly the first time with all the information and mobile functionality you need.
Work anywhere your customers take you, on- or offline, so your technicians are always enabled.
Get data into your CRM, ERP and service management systems faster so you can transact business more efficiently.
Use flexible, no-code rapid application development tools to meet all of your field service app needs.
Satisfy your service level agreements and ensure service delivery is thorough, accurate and timely.
Improve field techs' experience with true mobile UX and configured apps.
Using process-driven field service apps from Mobile Reach, your organization can quickly solve customer and operational needs, and improve productivity and cash flow. Your field service organization can easily deploy and scale mobile applications that mold to field processes and procedures, ensuring optimal resource utilization, streamlined service delivery and improved customer satisfaction.
Allows field techs to manage work orders quickly and efficiently.
Allows field techs to perform field inspections and NDT inspections on the mobile device.
Allow field techs to perform safety inspections and access JSA checklists and task checklists on any mobile device.
Allows field techs to access and search a knowledge base and how-to materials, even when offline, to get solutions and fixes.
Allows field techs to update work time, travel time, job completion time, etc.
Allows field techs to manage and update incident records in real-time.
The Mobile Reach AppStudio, a key component of our award-winning mobility platform, enables your field service organization to rapidly build, configure, deploy and update any number of mobile apps, without the need for development time. AppStudio allows you to minimize the time between identifying the need for a new or updated app and having them live in the hands of your techs. Using an intuitive drag-and-drop interface, AppStudio allows your organization to be self-sufficient in mobilizing field techs, saving you time and change orders.
Be more nimble with evolving market demands, service platform changes and customer needs. Empower techs while enforcing field processes.
Deploy apps that mold to the way your FSO works and ensure adoption among technicians.
Integrate directly with one or many enterprise systems to enhance the way your organization works.
Field techs can continue to work in remote or secure areas where connectivity is spotty or unavailable.
Build once and deploy mobile apps across iOS, Android and Windows smartphones and tablets.
Data is encrypted both on the device and during Wi-Fi or cellular network transfer.
Extend the reach of your service management platform, CRM, ERP and other enterprise applications into the field and ensure the data your field technicians and engineers need is accessible, accurate and actionable. Our field service apps integrate with ServiceNow, BMC Helix ITSM, Oracle, SAP, and other enterprise applications and databases. Learn more about our integrations with ServiceNow, BMC Helix ITSM, and other ERP, CRM, and service platforms.