As part of our Field Service Management Expert Interview Series, we ask field service management experts about their views on the industry and what the future of field service management holds. Today, we interview field service management consultant Michael Blumberg. Michael is the president of Blumberg Advisory Group,...

Technicians and engineers are responsible for delivering on the most critical aspects of a field service organization’s value. Responding to customer issues, fixing and maintaining equipment, conducting inspections, and tracking inventory use — to name but a few — have direct implications on an organization's...