Field Service Management for BMC Helix

Ensure your vital assets are healthy and operational by utilizing a Field Service Management (FSM) solution.  BMC Helix for FSM manages and maintains the resources that keep your critical operational assets running smoothly.  These assets are responsible for revenue generation or core service delivery.  Examples include:

  • Telcos:  cell towers, fiber lines connecting towers
  • Healthcare:  all medical assets ranging from X-Ray machines to MRI equipment to beds, etc
  • Utilities / Energy / Oil & Gas:  all infrastructure items like pipelines, tanks, energy networks
  • Infrastructure:  Construction, buildings, bridges, roadways
  • Banking / Finance:  ATM’s, trading infrastructure, customer facing technology

FSM encapsulates both scheduled work that is preventative in nature as well as reactive break / fix issues that occur on these assets. There are few things that are more important for an organization than ensuring that assets that are responsible for their revenue generation or delivery of a core service are operating at peak performance.  Mobile Reach FSM software is built on the BMC Helix platform and has features that include:


  • Full mobile application support both online and offline
  • Dynamic scheduling of correct technicians based on availability, proximity, skill set, urgency
  • Dispatching console with live view of field techs and calendars
  • View of work orders based on selectable criteria
  • Route optimization and planning
  • Track equipment performance 
  • Full asset tracking of installations, truck inventories, depot / warehouse inventories

Mobile Enterprise Application Platform for IT and Field Service Organizations

Mobile Reach is a flexible mobile enterprise application platform that automates and improves service delivery for IT and field service organizations. Our award-winning mobile platform and robust mobile apps let field technicians be more productive and serve customers better and helps IT and field service directors and managers drive revenue and increase profitability.

Mature-field engineer-on-building-roof-checking-solar-panelsService focused organizations can rapidly deploy configurable and usable mobile apps that seamlessly extend back-end enterprise mobile applications to your field force. Put process-driven enterprise mobile apps into the hands of your technicians in the field quickly, without any need for coding. Extend ServiceNow, BMC Helix ITSM, SAP, ERPs, CRMs or other back-end applications and databases seamlessly to the field.

Improve efficiency, productivity, and service levels with task-drive mobile apps

Navigating the path to digitally transform your field operations is mission critical. Mobile Reach is your partner for the digital transformation journey. We have a proven mobile methodology and 20 years of successful enterprise mobility projects for service-based businesses.

Hundreds of customers enable their field force with Mobile Reach

Thousands of field technicians enabled

Millions of work orders managed

Millions of enterprise & IT assets tracked

Case Studies

Telecom Industry


Gogo Powering Field Service Management with Process-Driven Mobile Apps

“Our field technicians think the apps are great because they make their lives easier.”


Aviation Industry

Rockwell CollinsRockwell Collins Improving Customer Satisfaction with Mobile Field Service Apps

“The new process is working beautifully for our field technicians and engineers.”


In today’s competitive business climate,  IT asset managers are being asked to do more with less while facing scrutiny on tighter inventory controls, improved accuracy and integrity of their back-end IT asset management (ITAM) applications, and greater visibility into the status and location of all......

At the recent IAITAM ACE Virtual Conference, Mobile Reach President Nasrin Azari is delivering presentation titled “Best Practices for IT Asset Management in the Field.” If would like to get a recording of her presentation, you can request the the recording by filling out the......

Nasrin Azari, president of Mobile Reach, in conjunction with the International Association of IT Asset Managers (IAITAM), is presenting a live webinar titled “Process Improvement for IT Asset Management through Mobility. The webinar will take place Tuesday, August 4, at 9 am. This session will......