Empower your field technicians with custom, online / offline mobile applications that connect into ServiceNow and ServiceNow Express. Our mobile apps use device-native features like barcode scanning, RFID, GPS, and signature capture to improve productivity, data accuracy, and reporting. Our AppStudio coding free app development tool allows you to rapidly configure and deploy mobile apps that match your workflows within ServiceNow.
Gogo’s Field Service Team must keep cell towers fully operational 24/7/365 in order to provide airline passengers with high quality, uninterrupted Wi-Fi. Now, with a suite of mobile apps from Mobile Reach, Gogo’s field techs are equipped to respond to and manage incident tickets and work orders more effectively, often saving up to 30 minutes per job. Read this customer story to learn more about this innovative mobile app solution for ServiceNow.
Mobile Reach integrates directly into any version of BMC Remedy and allows you to deploy powerful online / offline mobile apps to your field techs. Extend BMC Remedy functionality to smartphones, tablets, and barcode scanners. We make advanced mobile apps that work for your business.
"The business value is very clear. More than 3,500 field technicians are operating in areas where there no or very limited network access. They needed a secure mobile solution that works OFFLINE and integrates directly with ServiceNow Field Service Management."
“What makes Mobile Reach stand out is their focus on the mobility space — the way they came across was bringing offline capability to cloud solutions. While you could probably engage with thousands of mobile firms focused on app design, Mobile Reach was focused on the strategy for building nimble, solid mobile apps. They had a much more business-focused message versus we are great app developers.”
“Offline was something we really needed. Whether in a good connection environment or in the basement of a building, workers are able to work.”
“Overall, our field techs are much happier.”
“The Mobile Reach solution has given us a lot more efficiency and has freed up other service desk technicians to work tickets and resolve incidents. In the time we have been using Mobile Reach, it has paid off handsomely.”
"Compared to other vendors, the support and guidance provided by Mobile Reach is top-notch. They are among the most helpful and knowledgeable companies that we’ve dealt with."
"We now are able to process and act on customer service requests instantaneously. Our field techs can now pretty much do their entire jobs on their phones."
"Our productivity has increased by 60 percent with the deployment of Mobile Reach."
"It is good to have support from a great team like Mobile Reach!"
"Mobile Reach was deeply engaged, provided timely support, and really assisted us with keeping on-track with the implementation."
"Fantabulous! You guys rock!"