Field Service Mobility for Utilities
Today’s electric, gas and water utilities are faced with steeply rising costs and the need to be more efficient with the resources they have. The ongoing effort to upgrade and modernize infrastructure and improve services drives the need for new technologies that streamline processes and enhance productivity. Mobile Reach provides highly usable, process-based mobile apps for utility technicians that allow them to do their jobs more quickly, easily and safely. The results are faster first-time fix rates, less down time and improved customer satisfaction.
Benefits
Maximize field technician productivity
Improve service delivery
Increase reporting accuracy
Eliminate manual processes
Case Study
Improving Field Service Delivery for the Energy and Power Industries
“Moving to paperless work reports and inspection forms improves our ability to meet the demands of our customers.” — Neal Ratner, Manager of Business Innovation Systems
Easy and Flexible Integration
Mobile Reach seamlessly integrates with your enterprise systems and databases so you can tailor the mobile user experience to any field process or task. Enable your field engineers and technicians to update records in real time, accelerating billing cycles, streamlining operations and sharing critical knowledge. Click to learn more about our integrations with ServiceNow, BMC Remedy, and other ERP, CRM, and service platforms.
