Service excellence is your organization’s lifeblood. It defines your company, and you work every day at being the best in service design and execution. You may be surprised to know that we, as a software company, see things the exact same way. We know service, and we know your field service mobile success depends on our ability to deliver.
In every customer relationship, we hold ourselves to the highest standards of integrity, accountability and innovation. We follow the platinum rule: treat others the way they want to be treated. This means you know what to expect in working with us and when to expect it. It also means you can expect the best possible outcomes using mobile field service software.
The Mobile Reach Way defines how we engage with our customers to ensure success. We offer a full range of services and deployment methods to meet your specific business needs. From discovery to deployment and process analysis to automation, you can be confident in the expertise we deliver.
When you decide to become a Mobile Reach customer, you will work with a team dedicated to the timely and successful deployment of your field service mobile solution. We provide your organization with experts in solution design, client services, project management and technical support.
With members of this team by your side, we deliver exceptional mobile solutions through four phases of project delivery: Planning, Implementation, User-Acceptance Testing, and Deployment.
This phase involves identifying your goals for deployment, gathering requirements based on your unique needs and our proven best practices, performing mobile workflow analysis, and determining how long your project will take.
This phase involves the agile design and development of your unique field service mobile solution to meet your business goals and service objectives. We design your solution with regular feedback from the customer, ensuring continual alignment.
During this phase, you perform end-to-end testing of your organization’s mobile apps, and we provide any needed updates to the apps to ensure optimal outcomes.
This phase involves the deployment of fully configured mobile apps to your end users. We provide end-user and administrator training so your organization is fully equipped and knowledgeable in using your solution.
Your field service mobile deployment is unique, as are your users and their needs. To drive adoption and ongoing usage of your Mobile Reach solutions, we offer a range of training options to support your solution delivery team and your field workforce as you progress through your customer journey. Our training courses are delivered via web conference, video and online modules, ensuring you have the knowledge you need when you need it.
Once you’re a customer, we provide your organization with a foundation for designing, configuring, and maintaining the Mobile Reach solution you’ve deployed. To ensure you have the knowledge you need to make the most of your technology investment, we also provide training for developing new mobile applications beyond your initial deployment. And we also provide end-user training so that your field force adopts the apps you deploy, ensuring the value you expect to receive from Mobile Reach.
The Mobile Reach support team is focused on providing an efficient service experience for our customers. In carrying out this goal, we recognize that support needs vary from customer to customer, across industries, time zones and technology environments. That’s why we focus on delivering service through multiple channels. Convenient access to the expertise you need is provided via the Mobile Reach customer portal, where you can access our knowledge base, help files, video training modules and more. Additionally, our support professionals are available by phone, e-mail, and online ticket creation when you require more personalized support.