Digital Transformation Services
Streamline work orders, time and expenses, and the critical process of timely, accurate data collection by your mobile workforce. Vastly improve both customer and employee experiences. Digitizing processes and data collection has bottom-line results. Mobile Reach offers a range of consulting services to help navigate the digital transformation journey.
Many customers start with a facilitated strategy workshop with our field operations and mobile solutions experts to define a strategy for their business and current platforms. We offer a full range of consulting expertise based on our proven methodology and customer results.
Areas of Specialty
- Technician/Manager Training
- Change Management
- Problem Solving
- Team Building
- Technology Learning & Adoption
Mobile Architecture & Design
- Service Delivery
Change Management, Adoption, Learning
- Business Requirements
- Field Process Consulting
- Operations Performance
- Customer Relations
- Knowledge Transfer
Our proven, time tested methodology begins with engineered listening and discovery. Too often, mobility projects fail due to a lack of understanding of what and how field service technicians and inspectors complete their work. We get this. Our proven methodology is a structured approach to ensure success, including change management and end-user adoption. We start from the the field technician’s perspective and learn how they conduct work in the role defined by your strategy.
The path to effective mobility is a series of steps to align your business strategy, goals, and operations and standup the right process-based technical architecture.
Based on your business size and requirements, we provide an appropriate level of field operations consulting. Our consulting team is comprised of field operations and mobility experts with years of practical experience to guide you in the journey. Facilitated workshops, interviews, field ride-alongs are all part of the partnering approach.