Field Service Consulting

Transformative Outcomes for Your Business

Field service organizations work every day at being the best in service design, execution and measurement. Your success depends on your ability to deliver. And your ability to deliver ultimately depends on skilled technicians enabled with the rights tools and technology. This landscape is ever-changing, and you want your numbers to be moving in the right direction.
 
Mobile Reach works with field service organizations around the world as a strategic partner, collaborating with service leaders to optimize processes, foster growth and provide long-term value. We do this through a series of purposeful engagements, working with Mobile Reach customers on the front- and back-ends of their technology deployments. On the front end, we consult to understand key processes and the underlying technical environment to then define a mobile solution that brings measurable improvements to service KPIs and sustained value. Subsequently, we ensure a successful deployment and roll-out of the mobile applications we deliver. This includes training, processing feedback from end-users, and finding and fixing any roadblocks that occur during the process.
 
Our collective experience expertise in field service and developing enterprise-grade mobile apps runs deep. On the field service side, our consultants have held previous positions in executive management, business development, service marketing, organizational development, industrial safety, fleet management, training, and call center operations. On the mobile apps side, our engineers have been developing mobile field service software and configurable mobile apps for service organizations for more than 15 years.

 

Areas of Specialty

  • Organization Development

    • Technician/Manager Training
    • Change Management
    • Problem Solving
    • Team Building
    • Technology Learning & Adoption
  • General Business Operations

    • Structure
    • Service Delivery
    • Safety
    • Compensation
    • Marketing/Sales
    • Inventory
  • Business Process Analysis

    • Business Requirements
    • Field Process Consulting
    • Operations Performance
    • Customer Relations
    • Knowledge Transfer
  • Strategy Workshops

    • Full-day workshops
    • Half-day workshops
    • On-site or off-site
    • Small or large teams

White Paper

How to Achieve Digital Transformation in Field Service: The Field Service 7 Approach to Operations Excellence


how to achieve digital transformation in field service

Our Field Service7SM approach is an operating practice for field service organizations undertaking process and technology improvements, often referred to as digital transformation. Read this white paper and learn how to achieve operations excellence in your organization.

Field Service Management Hotline

Professional networks are a dime a dozen, often dominated by advertisements instead of useful dialogue about field service management issues. As a field service leader, you need credible, unbiased answers. Not a sales call. It’s time for a different approach. It’s time for the Field Service Management Hotline.
 
The FSM Hotline is where you turn when you need to bounce an idea, validate a hunch, or benchmark a metric. It’s an expert sounding board you can use when the need arises. Think of it as on-demand access to executive advice and perspective from seasoned field service practitioners.
 
Set up time now to ask us a question. Get perspective and improve your operations.
 
phone consultationA few of our areas of expertise:

  • Technician Recruitment, On-boarding, Retention and Training
  • Productivity
  • Knowledge Transfer
  • Customer Relations
  • Business Strategy and Operations Performance
  • Regulatory Compliance and Safety
  • Technology Integration and Adoption
  • Services Sales and Lead Generation
  • Inventory Management
  • Change Management
  • Simplifying Complexity