Extend critical IT operations to field techs with offline-capable mobile apps for smartphones, tablets, and laser barcode scanners. Our advanced mobile IT service management apps allow technicians to work smarter and more efficiently while ensuring that back-end ITSM applications are accurate and up-to-date. Extend critical operations like incident management, change management, problem management, etc., to the mobile workforce, even in areas with no network connectivity.
Remove the complexity and simplify IT and business operations with task-specific, cross-platform mobile apps. Increase productivity, improve CMDB accuracy, drive service level agreements, and reduce IT spend.
Receive accurate, real-time data that you can rely on.
Achieve ITIL, Sarbanes-Oxley, or other government, healthcare or financial compliance.
Exceed service level agreements and pass audits with flying colors.
Keep assets performing with routine preventative maintenance.
Streamline field processes and ensure accurate, reliable data capture.
Slash travel costs and eliminate duplicate efforts.
By deploying IT service management apps to your field techs, your organization can streamline IT processes and help customers stay up and running. Incorporate barcode and RFID scanning into ITSM mobile workflows for quicker, more accurate data capture. Mobile Reach apps make field techs’ jobs easier while improving data accuracy and up-time.
The award-winning Mobile Reach AppStudio enables your organization to rapidly build, configure, deploy and update any number of mobile apps, without the need for development time. AppStudio allows you to minimize the time between identifying the need for a new or updated app and having them live in the hands of your IT field techs. Using an intuitive drag-and-drop interface, AppStudio allows your team to be self-sufficient in mobilizing technicians, enabling greater efficiency and process compliance.
Technicians can continue to work in remote or secure areas where connectivity is spotty or unavailable.
Use barcode scanning, RFID, and NFC for quick and accurate data capture.
Techs receive instant information and feedback via push notifications and sound alerts.
Technicians can log notes, track time, manage parts, access a knowledge base, or request help via apps that mold to your processes.
Support all major mobile operating systems including iOS, Android and Windows Mobile.
Integrate directly with your back-end service management, CRM or ERP system.
Extend the reach of your IT service management application, CRM, ERP and other enterprise applications into the field and ensure the data your organization needs is accessible, accurate and actionable. Our process-driven IT asset management apps integrate with ServiceNow, BMC Remedy, Microsoft Dynamics 365, Oracle, SAP, Salesforce and other back-end enterprise applications. Click to learn more about our integrations with ServiceNow, BMC Remedy, and other ERP, CRM, and service platforms.