IT Service Management Apps

Powerful IT Service Management Apps

Deliver Better IT Service

asset management app iphoneStreamline critical IT operations with offline-capable mobile apps for smartphones, tablets, and laser barcode scanners. Our advanced mobile IT service management apps allow technicians to work smarter and more efficiently while ensuring that back-end ITSM applications are accurate and up-to-date. Extend critical operations like incident management, change management, problem management, etc., to the mobile workforce, even in areas with no network connectivity.

Remove the complexity and simplify IT and business operations with task-specific, cross-platform mobile apps. Increase productivity, improve CMDB accuracy, drive service level agreements, and reduce IT spend.

Benefits

MAKE BETTER BUSINESS DECISIONS

Receive accurate, real-time asset data that you can rely on.

IMPROVE REGULATORY COMPLIANCE

Achieve ITIL, Sarbanes-Oxley, or other government, healthcare or financial compliance.

Exceed SERVICE LEVEL AGREEMENTS

Exceed service level agreements and pass audits with flying colors.

EXTEND IT ASSET LIFECYCLES

Keep assets performing with routine preventative maintenance.

Information at the Point of Action

Streamline field processes and ensure accurate, reliable data capture.

Reduce costs

Slash travel costs and eliminate duplicate efforts.

Streamline IT Service Management Processes

By deploying IT service management apps to your field techs, your organization can streamline IT processes and help customers stay up and running. Incorporate barcode and RFID scanning into ITSM mobile workflows for quicker, more accurate data capture. Mobile Reach apps make field techs’ jobs easier while improving data accuracy and IT asset up-time.

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RAPID SPEED-TO-VALUE

The award-winning Mobile Reach AppStudio enables your organization to rapidly build, configure, deploy and update any number of mobile apps, without the need for development time. AppStudio allows you to minimize the time between identifying the need for a new or updated app and having them live in the hands of your IT field techs. Using an intuitive drag-and-drop interface, AppStudio allows your team to be self-sufficient in mobilizing technicians, enabling greater efficiency and process compliance.

Advanced Features

FULLY OPERATIONAL OFFLINE

Technicians can continue to work in remote or secure areas where connectivity is spotty or unavailable.

ADVANCED SCANNING TECHNOLOGY

Use barcode scanning, RFID, and NFC for quick and accurate data capture.

NOTIFICATIONS & ALERTS

Techs receive instant information and feedback via push notifications and sound alerts.

TASK-BASED APPS

Technicians can log notes, track time, manage parts, access a knowledge base, or request help via apps that mold to your processes.

CROSS-PLATFORM SUPPORT

Support all major mobile operating systems including iOS, Android and Windows Mobile.

DIRECT INTEGRATION

Integrate directly with your back-end service management, CRM or ERP system.

Keep Your Back-End ITSM Application Accurate and Up to Date

Extend the reach of your IT service management application, CRM, ERP and other enterprise applications into the field and ensure the data your organization needs is accessible, accurate and actionable. Our process-driven IT asset management apps integrate with ServiceNow, BMC Remedy, Microsoft Dynamics 365, Oracle, SAP, Salesforce and other back-end enterprise applications. Click to learn more about our integrations with ServiceNowBMC Remedy, and other ERP, CRM, and service platforms.

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READY TO MOBILIZE YOUR IT SERVICE MANAGEMENT PROCESSES?