Improve customer experience with field service mobility solutions for telecom
The supply chain in the telecommunications industry ranges from traditional network providers to a full spectrum of value-added resellers. No matter what categories your business maps to, you need to provide your field technicians with the mobile tools they need to exceed customer expectations and service level agreements.
Mobile Reach provides offline-capable mobile apps that help your organization deliver world-class service anytime, anywhere. Our mobile platform allows industry-leading telecoms, tower companies and network providers to manage their field workforce effectively and efficiently. Field techs have the information, insight, and tools they need to perform mission-critical tasks, while ensuring you have the field data you need to make smart business decisions and reduce costs while delighting your customers.
Increase first time fix rates
Increase field service revenue
Improve customer service
Eliminate manual processes
Powering Field Service Management with Custom Mobile Apps for ServiceNow®
“The field engineers think it’s great because it makes their lives easier.” — Alex Uribes, Network Operations Manager
Mobile Reach seamlessly integrates with your enterprise systems and databases so you can tailor the mobile user experience to any field process or task. Enable your field engineers and technicians to update records in real time, accelerating billing cycles, streamlining operations and sharing critical knowledge. Click to learn more about our integrations with ServiceNow, BMC Remedy, and other ERP, CRM, and service platforms.