Field Service Mobility for Telecom

Accelerate Field Service Management

Improve customer experience with field service mobility solutions for telecom

The supply chain in the telecommunications industry ranges from traditional network providers to a full spectrum of value-added resellers. No matter what categories your business maps to, you need to provide your field technicians with the mobile tools they need to exceed customer expectations and service level agreements.

 

Mobile Reach provides offline-capable mobile apps that help your organization deliver world-class service anytime, anywhere. Our mobile platform allows industry-leading telecoms, tower companies and network providers to manage their field workforce effectively and efficiently. Field techs have the information, insight, and tools they need to perform mission-critical tasks, while ensuring you have the field data you need to make smart business decisions and reduce costs while delighting your customers.

Benefits

Increase first time fix rates

Increase field service revenue

Improve customer service

Eliminate manual processes

Case Study


Powering Field Service Management with Custom Mobile Apps for ServiceNow®

“The field engineers think it’s great because it makes their lives easier.” — Alex Uribes, Network Operations Manager

Easy and Flexible Integration

Mobile Reach seamlessly integrates with your enterprise systems and databases so you can tailor the mobile user experience to any field process or task. Enable your field engineers and technicians to update records in real time, accelerating billing cycles, streamlining operations and sharing critical knowledge. Click to learn more about our integrations with ServiceNowBMC Remedy, and other ERP, CRM, and service platforms.

ServiceNow
BMC Remedy
Microsoft
Oracle
SAP
Salesforce

Ready to Get Started?