In today’s competitive business climate,  IT asset managers are being asked to do more with less while facing scrutiny on tighter inventory controls, improved accuracy and integrity of their back-end IT asset management (ITAM) applications, and greater visibility into the status and location of all...

  Editor’s Note: This post was updated March 28, 2018For many field service organizations, the “field” is an extreme environment that presents some daunting challenges. The playing field for these companies is not a corporate data center, satellite sales office, or a customer’s residence. No, for...

The Mobile Reach platform allows mobile app designers to choose when to require network connectivity and when to enable offline operation. This article helps guide designers in making the offline/online decisions that are crucial to an effective offline app.Offline operation means that all functionality within the...

As the key enabler in successful, customer-centric field service delivery, a best-in-class mobile solution for field technicians should be the top priority for today’s service-oriented organization. Mobile field workers must be able to easily and reliably access and interact with critical back-office systems and data...

 Editor's Note: This post was updated March 29, 2018One of our customers provides managed field services to passenger processing systems in airports around the world. Due to a compounding effect, a two-minute delay in processing airplane passengers at check-in can result in a 10-minute delay...

 Sub-optimal field service management operations cause numerous and costly problems that directly affect your organization’s productivity and your company’s bottom line. For large organizations with major field service management operations, increasing visibility between the field and the back office is critical.Does your organization experience disjointed...