Your mobile field service software deployment is unique, as are your users and their needs. To drive adoption and ongoing usage of your Mobile Reach solutions, we offer a range of training options to support your solution delivery team and your field workforce as you progress through your customer journey. Our training courses are delivered via web conference, video and online modules, ensuring you have the knowledge you need when you need it.
Once you’re a customer, we provide your organization with a foundation for designing, configuring, and maintaining the Mobile Reach solution you’ve deployed. To ensure you have the knowledge you need to make the most of your technology investment, we also provide training for developing new mobile applications beyond your initial deployment. And we also provide end-user training so that your field force adopts the apps you deploy, ensuring the value you expect to receive from Mobile Reach.
The Essentials course is the first phase of the customer’s journey with Mobile Reach. Essentials introduces the customer to the Mobile Reach Way, the Mobile Reach solution, and how Mobile Reach can improve a customer’s environment.
The Fundamentals course is the second phase of the customer’s journey. Fundamentals provides a solid foundation for installing, configuring and maintaining the Mobile Reach Platform.
The third phase of the customer’s journey, Tailoring, builds on the foundation established in the Fundamentals course by providing technical parties with an advanced insight into developing mobile applications.
The final phase of the customer’s journey, Processes, provides the customer with the tools necessary to operate the provided mobile solution and ensures a successful end-user deployment.