Mobile Reach offers field service executive, engineer and technician training workshops and courses for seasoned or up-and-coming field service leaders. These learning intensives include a 4-hour technician/engineer level course and a 1.5-day workshop for regional managers and service operations leaders. In addition, coaching services are available for high potential field service engineers, first-time managers and executives.
Courses are led by a seasoned group of field service practitioners, including Bruce Breeden, principal consultant and field service practice leader at Mobile Reach. Bruce is the author of the book, “The Intentional Field Service Engineer.”
This is the course for field service managers and directors to learn new techniques in the critical focus areas for service leaders, including effective territory management, business growth, effective leadership, and communications.
Starting with an overview of today’s field service roles and the importance of soft skills to build customer relationships, this course provides field service engineers and technicians with a proven framework and tools to best perform and develop in their field service career.
Your field service organization is unique, as are your users and their needs. To drive adoption and ongoing usage of your Mobile Reach solutions, we offer a range of training options to support your solution delivery team and your field workforce as you progress through your customer journey. Our training courses are delivered via web conference, video and online modules, ensuring you have the knowledge you need when you need it.
Once you’re a customer, we provide your organization with a foundation for designing, configuring, and maintaining the Mobile Reach solution you’ve deployed. To ensure you have the knowledge you need to make the most of your technology investment, we also provide training for developing new mobile applications beyond your initial deployment. And we also provide end-user training so that your field force adopts the apps you deploy, ensuring the value you expect to receive from Mobile Reach.
The Essentials course is the first phase of the customer’s journey with Mobile Reach. Essentials introduces the customer to the Mobile Reach Way, the Mobile Reach solution, and how Mobile Reach can improve a customer’s environment.
The Fundamentals course is the second phase of the customer’s journey. Fundamentals provides a solid foundation for installing, configuring and maintaining the Mobile Reach Platform.
The third phase of the customer’s journey, Tailoring, builds on the foundation established in the Fundamentals course by providing technical parties with an advanced insight into developing mobile applications.
The final phase of the customer’s journey, Processes, provides the customer with the tools necessary to operate the provided mobile solution and ensures a successful end-user deployment.