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In today’s competitive business climate, enterprise asset managers and field techs are being asked to do more with less while facing continued scrutiny on tighter inventory controls, improved integrity of their back-end database, and greater visibility into enterprise asset tracking operations. As a result, many...

Heightened customer expectations coupled with a dynamic technology landscape provide the ideal backdrop for digital transformation in energy and utilities. CS Week, the premier annual customer service conference for these industries, takes place May 1 - 4 in at the Tampa Convention Center in Tampa,...

This blog post explores strategic mobility in field service management organizations and how it can drive long-term business value. We call it mobile field force enablement.First, we'll examine the pre-mobile enabled field service organization and the pre-mobile enabled field technician. Paper-based, manual business processes are...

Field service professionals are, by definition, on the move. Every day, technicians and managers are out on the front lines engaging customers, driving revenue, meeting SLAs and strengthening relationships. And to great effect. Field service ranks among the most dynamic industries, with a compound annual growth...