Handling field service and work order management with mobile devices presents a number of challenges every day. Task-specific work order apps can help field service managers create a better experience for workers in the field, which translates to a better customer service experience. From tracking...
Mobile Reach, a ServiceNow technology partner that provides advanced mobile solutions, is proud to support ServiceNow’s Field Service Management module! Stephen Mann, Senior Manager for Product Marketing at ServiceNow, outlined some of the primary features of the Field Service Automation application in the following blog...
Field service technicians managing work orders with mobile apps face a number of challenges every day. There are several key ways that can help create a better work order app experience for field technicians as well as customers. From tracking fixes in real-time to mainstreaming...
When it comes to field service management, every minute counts. The sooner your clients' issues are resolved, the happier they are and the sooner your field staff can move on to the next client call. Improving the efficiency of your company's field service technicians can...
Editor's Note: This blog post was updated April 30, 2018.RFID (Radio Frequency Identification) is currently getting a lot of attention in the world of field service management, bringing the promise of real-time asset location information, error-free data capture, and the ultimate in efficient field service...
Mobile Reach has been selected by Federal Computer Week (FCW) as one of its hot companies to watch in the Federal sector. FCW provides federal technology executives with the information, ideas, and strategies necessary to successfully navigate the complex world of federal business. An excerpt...
Mobile Reach provides a very strong offering on a variety of mobile devices and form factors (iOS, Android, Windows) that integrate directly with ServiceNow, which just announced an upgrade to its own mobile offerings. Given this updated support for mobile platforms, ServiceNow customers may be...
Mobile software solutions and apps are becoming absolutely crucial but concerns around security and BYOD policies make implementation challenging and highly complex. Mobile Reach has been serving federal customers for more than a decade and we are acutely aware of the importance of securing sensitive...
So, your mobile workers need access to their business applications while they are working outside the office. Home-office doesn’t do the trick, because your workers are really mobile. Field services, salesforce, traveling project managers, supervisors, IT service engineers, equipment inspectors, etc. You’ve tried a variety...