Modern field service has long been defined by connecting people, processes and technology to deliver on customer expectations. A new report from VDC Research suggest that core field service technologies are not enough to meet new pressures being placed on field service teams....
Often, the worst thing about a tragedy is how easily it could have been prevented. Recently, 17 people drowned when a duck boat capsized in rough waters in Missouri. More than 17 life jackets were hanging inside the boat, unused. A year prior to the...
It’s a transformative time for field service organizations. Automation, smart machines and predictive analytics are changing the way field service leaders think about and deliver service to customers. Customers are demanding more services to be delivered faster and more efficiently. And technicians are needing to...
Ever since we saw Tom Cruise in Minority Report throwing screens around, we’ve been waiting for the day we can work with a gesture-based user interface. While that may still be a ways off, we are seeing glimpses of this type of technology through augmented...
Heightened customer expectations coupled with a dynamic technology landscape provide the ideal backdrop for digital transformation in energy and utilities. CS Week, the premier annual customer service conference for these industries, takes place May 1 - 4 in at the Tampa Convention Center in Tampa,...
A few months ago, Field Technologies ran a story about mobile device usage among field service organizations. More than 90 percent of FSOs use mobile devices to manage their field operations and perform work. With the proliferation of mobile devices in the field comes widespread...