Ensure your vital assets are healthy and operational by utilizing a Field Service Management (FSM) solution. BMC Helix for FSM manages and maintains the resources that keep your critical operational assets running smoothly. These assets are responsible for revenue generation or core service delivery. Examples include:
- Telcos: cell towers, fiber lines connecting towers
- Healthcare: all medical assets ranging from X-Ray machines to MRI equipment to beds, etc
- Utilities / Energy / Oil & Gas: all infrastructure items like pipelines, tanks, energy networks
- Infrastructure: Construction, buildings, bridges, roadways
- Banking / Finance: ATM’s, trading infrastructure, customer facing technology
FSM encapsulates both scheduled work that is preventative in nature as well as reactive break / fix issues that occur on these assets. There are few things that are more important for an organization than ensuring that assets that are responsible for their revenue generation or delivery of a core service are operating at peak performance. Mobile Reach FSM software is built on the BMC Helix platform and has features that include:
- Full mobile application support both online and offline
- Dynamic scheduling of correct technicians based on availability, proximity, skill set, urgency
- Dispatching console with live view of field techs and calendars
- View of work orders based on selectable criteria
- Route optimization and planning
- Track equipment performance
- Full asset tracking of installations, truck inventories, depot / warehouse inventories