The Intentional Field Service Engineer / Technician

Starting with an overview of today’s field service roles and the importance of soft skills to build customer relationships, this course provides field service engineers and technicians with a framework and tools to best perform and develop in their field service careers.
 
Following the framework in the book, The Intentional Field Service Engineer, the course covers:

• Today’s field service roles and the importance of soft-skills to build customer relationships
• The seven critical focus areas of intentional field service engineers via the Field Service7℠ operating practice
• Using the GRIP method to earn “trusted advisor” status with the customer
• Daily habits workshop to make learning coachable actions
• The importance of on-going professional development

• A better understanding of customer expectations for interactions and overall customer service experience
• Techniques to improve customer interactions  and act as a trusted advisor and build customer relationships
• Motivation to aspire in field service careers and be intentional in daily activities
• Improved performance
• The ability to engage with managers or supervisors for daily coaching
• A commitment to continuously learn and develop in their careers