Learning Intensive Course

The Intentional Field Service Engineer / Technician

The Training Course for Field Service Engineers and Technicians

Starting with an overview of today’s field service roles and the importance of soft skills to build customer relationships, this course provides field service engineers and technicians with a framework and tools to best perform and develop in their field service careers.
 
Following the framework in the book, The Intentional Field Service Engineer, the course covers:

  • Today’s field service roles and the importance of soft-skills to build customer relationships
  • The seven critical focus areas of intentional field service engineers via the Field Service7℠ operating practice
  • Using the GRIP method to earn “trusted advisor” status with the customer
  • Daily habits workshop to make learning coachable actions
  • The importance of on-going professional development