The Training Course for Field Service Engineers and Technicians
Starting with an overview of today’s field service roles and the importance of soft skills to build customer relationships, this course provides field service engineers and technicians with a framework and tools to best perform and develop in their field service careers.
Following the framework in the book, The Intentional Field Service Engineer, the course covers:
- Today’s field service roles and the importance of soft-skills to build customer relationships
- The seven critical focus areas of intentional field service engineers via the Field Service7℠ operating practice
- Using the GRIP method to earn “trusted advisor” status with the customer
- Daily habits workshop to make learning coachable actions
- The importance of on-going professional development
- A better understanding of customer expectations for interactions and overall customer service experience
- Techniques to improve customer interactions and act as a trusted advisor and build customer relationships
- Motivation to aspire in field service careers and be intentional in daily activities
- Improved performance
- The ability to engage with managers or supervisors for daily coaching
- A commitment to continuously learn and develop in their careers
Bruce Breeden is a service operations leader with VP level responsibility and industry experience with Beckman Coulter, Thermo Fisher Scientific, Rain Bird and Fairbanks Scales. Currently, Bruce is the Field Service Practice leader at Mobile Reach and developed the Field Service7℠ development program and authored the book, The Intentional Field Service Engineer.
- This is a 4-hour, instructor-led, interactive workshop open to public registrations.
- $495 per student including refreshments and course materials.
- August 2019 (exact dates TBA)
- Cary, North Carolina