“Consistency is the hobgoblin of little minds,” as the saying goes. When it comes to field service delivery, however, consistency leads directly to success. When inconsistencies infiltrate field processes related to safety, CSAT, quality and productivity, the results are detrimental at best and ruinous at worst.
Join us to learn how to eliminate inconsistencies where it matters most — in the field at the point of service delivery. We’ll share critical insights and practical tips for ensuring field technicians, the tools they use and the SOPs they follow are optimized for removing risks related to doing work too many different ways.
In this session, you’ll learn from service management professionals about:
- How to prevent inconsistencies at their source
- Where to look first to fix service delivery issues
- A holistic approach to adhering to your field processes and workflows
- Design principles that keep technicians safe and optimally productive