Mobile Reach provides a mobile software platform for field service and IT organizations, allowing them to easily configure, deploy and manage apps for field technicians that increase productivity, efficiency and customer satisfaction. Our mobile apps empower field engineers and technicians to complete any process on any device, wherever work takes them — even offline.

Mobile Reach apps are process-driven and mold to your organization’s processes and back-end enterprise applications. Our software improves and accelerates the work technicians do every day, enabling your field force to work smarter and more efficiently. Mobile Reach supports all mobile operating systems and technologies. With our mobile platform, you can build apps for iOS, Android and Windows devices that enable laser barcode scanning, radio frequency identification (RFID), and near-field communications (NFC). Our apps are device-native, multi-platform, and are fully functional online or offline.

Overview of Mobile Reach's Field Service Management Solution for BMC Helix

If you would like to view a more in-depth video demo of our Field Service Management application built on BMC Helix please click on the button below

Powerful Partnership

Field Service Management for BMC Helix is provided by two well-regarded BMC partners: Mobile Reach and Blue Turtle. Mobile Reach has been providing highly configurable and usable, offline-capable mobile apps for all ITSM, ITAM, and custom BMC Helix applications since the early 2000s. Blue Turtle is a best-practice Solutions Integrator focused on leveraging innovative software. This powerful collaboration brings a full-functioned field service management solution running on BMC’s ITSM platform to the market that rivals any in the competitive landscape. It is ideal for both existing BMC users and organizations that operate in heavy field-focused industries.


Key capabilities & Benefits

  • Greater efficiency & productivity
  • Increased first-time fix rates
  • Real-time tracking of field techs
  • Improved work order visibility
  • Robust offline mobile apps
  • Increased customer satisfaction

Solution Features

  • Collaborative Work Order Management
  • Real-time Field Tech Tracking
  • Smart Scheduling
  • Route Optimization
  • Offline Mobile
  • GPS mapping
  • Barcode Scanning and RFID
  • Field tech inventory tracking

  • Apple logo
  • Android logo
  • Windows logo

RAPID DEPLOYMENT

Processes change. Customer expectations evolve. Your mobile apps need to be easily updated so your technicians always have the right tools for the job. Mobile Reach allows your organization to quickly modify and re-deploy any of your applications across all major mobile operating systems. Build and iterate once, deploy everywhere techs are at work, no matter their device.

ENTERPRISE-GRADE SECURITY

Mobile Reach employs multiple controls to ensure secure and correct operation of the entire mobile platform, the data carried through the platform, and access within each discrete application. The full product suite is organically built requiring no third-party applications or plug-ins. Mobile Reach’s client-server architecture does not use web browser or open source technologies that would introduce security risk. Our mobile platform uses the highest level of encryption available — AES-256 bit — to protect data as it moves from the mobile device over a WiFi / cellular network. Mobile Reach also encrypts data that is cached on the mobile device using the same AES-256 bit standard. In recognition of its secure network architecture, Mobile Reach was awarded the Certificate of Networthiness by the United States Army. Mobile Reach also meets HIPAA regulations.

secure field service mobile platform
oil rig at sea

OFFLINE CAPABILITIES

Mobile Reach field service apps are fully functional offline so users can continue to work in disconnected or restricted environments.

NATIVE APPS

Mobile Reach mobile field service apps are device-native and take advantage of specific features including camera, maps, routing, GPS, voice-to-text and push notifications.

  • Field-Tech-Job-Safety-App
  • Asset-Tracking-App
  • Field-Tech-Routing-App

MOBILE WORKFLOWS MADE SIMPLE

APPSTUDIO

A key component of the Mobile Reach Platform, AppStudio allows organizations to build, manage and deploy native mobile enterprise apps to iOS, Android and Windows users. Featuring an intuitive interface and drag-and-drop simplicity, AppStudio requires no coding or software development knowledge. Using AppStudio, you can also modify existing mobile applications, so the apps you’ve deployed always align with user feedback, your latest processes and enterprise systems. AppStudio gives you complete control of everything you do with your field service apps.

mobile app development platform

Don’t see the field business process you need to mobilize? Our mobility platform enables you to create and deploy any mobile field service app.