The Training Course for Field Service Leaders
This is the course for field service managers and directors to learn new techniques in the critical focus areas for service leaders, including effective territory management, business growth, effective leadership, and communications.
In this course, you will:
- Develop high performing teams through Energy Leadership™ and Breakthrough Laser Coaching™
- Develop daily habits and field service technician performance with the Field Service 7™ operating practice.
- Effectively use language so that information is understood, trusted, and clear in business development and service proposals using the Think Deeply, Write Clearly system.
- Learn recruitment, retention and on-boarding best practices
The six critical focus areas you will develop in this workshop include:
- Financial / Sales
- Safety
- Productivity
- Customer Relations
- Team Development
- Inventory Management
Nicoa Dunne
Brian Morgan is a training and development leader who developed the Think Deeply, Write Clearly program out of his work as both a lecturer at the New Jersey Institute of Technology and managing editor at AKRF, Inc., New York City’s premier environmental planning and engineering firm. Brian’s teaching focuses on critical thinking and plain language to ensure that all written documents and communications are efficient, trustworthy, and understood by team members and clients. He erases the gap between the academic understanding of writing and the requirements of writing business reports and proposals in business. He believes every time a client comes in contact with our language, they are in contact with our brand.
Bruce Breeden is a service operations leader with VP level responsibility and industry experience with Beckman Coulter, Thermo Fisher Scientific, Rain Bird and Fairbanks Scales. Currently, Bruce is Principal Consultant & Field Service Practice Leader at Mobile Reach. He developed The Field Service7℠ development program and authored the book, The Intentional Field Service Engineer.
Marques Odgen is a master storyteller. He played in the NFL for six seasons. Now, he helps to positively influence others to achieve greatness with his own unique story. He has given motivational talks for JP Morgan, The Home Depot, AXA Advisors, NFL Player Engagement, and others. He is also an executive coach.