Field Service Apps
Mobile Reach provides field engineers and service technicians with easily configurable field service apps that solve operational needs, improve productivity, and increase customer satisfaction. Using the Mobile Reach Mobility Platform, your organization can streamline business operations and make field technicians more productive and accountable, no matter what mobile device they are using. Mobile Reach field service apps operate online or offline so your technicians and service engineers are always enabled no matter where in the world they are, even in areas without internet connectivity.
From managing work orders on smartphones to performing complex inspections and preventative maintenance on tablets, our field service apps can easily be configured to streamline your organization’s critical business processes. Our apps are device-native and incorporate built-in technologies like barcode scanning, RFID, and NFC for easy, accurate data capture. Give your field techs user-friendly mobile apps that help them do their jobs better and make customers happier. From improved work order management and real-time access to customer data and service reports, your field service organization will see immediate and tangible benefits.
Benefits
Improve customer satisfaction
Complete work quickly and correctly the first time with all the information and mobile functionality you need.
INCREASE TECHNICIAN PRODUCTIVITY
Work anywhere your customers take you, on- or offline, so your technicians are always enabled.
Improve Service Profitability
Get data into your CRM, ERP and service management systems faster so you can transact business more efficiently.
Solve for Any Use Case
Use flexible, no-code rapid application development tools to meet all of your field service app needs.
Keep Your Competitive Edge
Satisfy your service level agreements and ensure service delivery is thorough, accurate and timely.
Increase tech satisfaction
Improve field techs' experience with true mobile UX and configured apps.
Case Study
Using Mobile Apps to Improve Field Service for the Energy Industry
“Moving to paperless work reports and inspection forms improves our ability to meet the demands of our customers.” — Neal Ratner, Manager of Business Innovation Systems
PROCESS-DRIVEN FIELD SERVICE APPS
Using process-driven field service apps from Mobile Reach, your organization can quickly solve customer and operational needs, and improve productivity and cash flow. Your field service organization can easily deploy and scale mobile applications that mold to field processes and procedures, ensuring optimal resource utilization, streamlined service delivery and improved customer satisfaction.
High Value Mobile Apps for Field Techs
Work Order Apps
Allows field techs to manage work orders quickly and efficiently.
Key Functionality
- Displays a list of assigned work order tasks
- View all tasks on a map
- Receive detailed driving directions
- Manage and update work orders
- Obtain customer signatures/signoff
Field Inspection Apps
Allows field techs to perform field inspections and NDT inspections on the mobile device.
Key Functionality
- Easy to use UI for detailed inspections
- Create new inspections
- Capture photos
- Edit and email PDFs of inspection forms
- Capture signatures and timestamps
Job Safety Apps
Allow field techs to perform safety inspections and access JSA checklists and task checklists on any mobile device.
Key Functionality
- Displays a list of job safety reports
- Fill-in pre-job requirements
- Image capture and attach to safety reports
- Associate related data (hazards, gas readings)
Knowledge Base Apps
Allows field techs to access and search a knowledge base and how-to materials, even when offline, to get solutions and fixes.
Key Functionality
- Displays knowledge base in a user-friendly interface
- Search for article by keyword or category
- Easy access to product manuals, documentation, etc.
Time Tracking Apps
Allows field techs to update work time, travel time, job completion time, etc.
Key Functionality
- Create and manage timecards
- Associate work tasks and photos to time entries
- Timestamp when work has been completed
Incident Management Apps
Allows field techs to manage and update incident records in real-time.
Key Functionality
- View a list of assigned incidents on a map
- Update and manage incidents, even when offline
- Add work notes, photos
- Capture signatures
- Add related records (change request, problem, etc.)
RAPID SPEED-TO-VALUE
The Mobile Reach AppStudio, a key component of our award-winning mobility platform, enables your field service organization to rapidly build, configure, deploy and update any number of mobile apps, without the need for development time. AppStudio allows you to minimize the time between identifying the need for a new or updated app and having them live in the hands of your techs. Using an intuitive drag-and-drop interface, AppStudio allows your organization to be self-sufficient in mobilizing field techs, saving you time and change orders.
Features
CONFIGURABILITY
Be more nimble with evolving market demands, service platform changes and customer needs. Empower techs while enforcing field processes.
USABILITY
Deploy apps that mold to the way your FSO works and ensure adoption among technicians.
EASY INTEGRATION
Integrate directly with one or many enterprise systems to enhance the way your organization works.
FULLY OPERATIONAL OFFLINE
Field techs can continue to work in remote or secure areas where connectivity is spotty or unavailable.
CROSS-PLATFORM SUPPORT
Build once and deploy mobile apps across iOS, Android and Windows smartphones and tablets.
HIGHLY SECURE
Data is encrypted both on the device and during Wi-Fi or cellular network transfer.
Integrate Field Service Apps with the Enterprise
Extend the reach of your service management platform, CRM, ERP and other enterprise applications into the field and ensure the data your field technicians and engineers need is accessible, accurate and actionable. Our field service apps integrate with ServiceNow, BMC Helix ITSM, Oracle, SAP, and other enterprise applications and databases. Learn more about our integrations with ServiceNow, BMC Helix ITSM, and other ERP, CRM, and service platforms.
