Empower Field Techs with Robust ServiceNow Mobile Apps
Mobile Reach extends your ServiceNow platform into the field, enabling technicians with highly usable mobile ServiceNow mobile apps that solve customer and operational needs, improving efficiency, data accuracy, and service profitability. Our software runs on all versions of ServiceNow including Madrid, London, Kingston, Jakarta, Istanbul, Helsinki, Geneva, Fuji, Eureka, and Dublin.
Mobile Reach apps for ServiceNow operate natively on iOS, Android, and Windows devices so mobile users are able to leverage device-based functionality making them as productive as possible. Mobile Reach’s native architecture also integrates seamlessly with Bluetooth-attached peripheral devices, including laser barcode scanners, RFID and NFC readers, signature capture pads, and sensors. Our ServiceNow apps work seamlessly offline so mobile workers are always enabled. Streamline field service management, IT asset management, and IT service management with advanced mobile apps for ServiceNow.
Benefits
Streamline business processes
Configure task-specific mobile apps to align with and improve your business processes.
Make better business decisions
Rely on real-time system updates for instant, accurate information from the field.
Improve first-time fix rates
Send the right technician to the right job with the right equipment, every time.
Improve regulatory compliance
Ensure inspections and preventative maintenance tasks are thorough and accurate.
Increase field technician productivity
Provide the right mobile tools for the job at hand.
Increase asset uptimes
Track assets and equipment across their lifecycles with improved visibility.
To learn more, read the Mobile Reach for ServiceNow solutions sheet.
Features
CONFIGURABILITY
Be more nimble with evolving market demands, service platform changes and customer needs. Empower techs while enforcing field processes.
USABILITY
Deploy apps that mold to the way your FSO works and ensure adoption among technicians.
EASY INTEGRATION
Integrate directly with one or many enterprise systems to enhance the way your organization works.
Offline Capabilities
Enable field techs to continue working in remote locations without connectivity.
Barcode, RFID and NFC Support
Quickly and accurately capture asset data using scanning sleeves and Bluetooth attached scanners.
Certified, Direct Integration
Support for Madrid, London, Kingston, Jakarta, Istanbul, Helsinki, Geneva, Fuji, Eureka, Dublin and custom ServiceNow applications. No staging databases or third-party software needed.
Process-Driven
Capture signatures, images and video. Send notifications and alerts to techs including important messages and updates.
Cross-Platform Support
Support iOS, Android, BlackBerry, or Windows Mobile devices.
Support for GPS, Maps, Route Location
Track field technicians and send the right person to the right job, every time.