Three Sessions to Attend at T3SMAC

BMC Helix ITSM developers, administrators, architects and managers from around the U.S. and beyond are converging at the Palms Casino Resort in Las Vegas at T3SMAC on November 6 to share, learn and refine best practices in platform management, IT service management and the digital workplace.

There are more than 140 sessions to choose from at the Tools, Technology & Training Service Management & Automation Conference, so there’s no shortage of opportunity to learn. With multiple sessions going on throughout the four-day event, it’s important to have a gameplan going in so you’re sure to glean as much value as you can. Among the most in-demand topics are mobility and integrating mobile solutions with Remedy. Be sure to attend these three sessions that will help you understand everything there is to know about mobilizing your Remedy platform.

Session 1: Mobile integration with Remedy
Wednesday, Nov. 8 at 11 a.m.
Room: Avery

This session provides an overview of best practices for integrating mobile apps with your BMC Helix ITSM system to address uses cases related to IT asset management, IT service management and field service management in a range of industries. This is a technical session that covers topics such as architecture considerations, field mapping, data management, working offline and more.

Session 2: Proactive Service Management Across the Enterprise
Wednesday, Nov. 8 at 3 p.m.
Room: Harper B

Rockwell Collins provides field services for major airports across the globe. To keep day-to-day operations running smoothly, Rockwell implemented mobile capabilites to allow field technicians to do their jobs more effectively, no matter where in the world they are. In this session, learn how Rockwell Collins deployed mobile apps to field technicians, enabling them to work even without an Internet connection.

Session 3: Mobile Field Workforce Enablement Best Practices
Thursday, Nov. 9 at 10 a.m.
Room: Avery

This panel session gives you the opportunity to ask the founders of Mobile Reach and their customers questions about best practices for enabling field techs with mobile apps to improve productivity, streamline workflows and increase efficiency with your Remedy deployment.

Also, be sure to visit Mobile Reach in the grand ballroom. We want to hear about your plans to enable your mobile technicians and discuss how we can make them more productive and efficient, while helping your business improve service delivery.

If you haven’t yet registered for T3SMAC, get in touch and we’ll set you up with a 45% off discount code.