How To Get the Most Field Service Insight from Your Knowledge17 Experience

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Every year, ServiceNow customers, prospects and partners assemble at the Knowledge conference to share insights, best practices and future possibilities around the ServiceNow platform. This year is no exception, and Knowledge17 promises to be the biggest and most valuable ServiceNow conference yet.

For field service professionals, there are numerous ways to learn new and actionable information about ServiceNow’s field service capabilities and the technologies that empower field service organizations and technicians. With seven sessions dedicated to field service and plenty of live demos in the SeviceNow and Mobile Reach booths, Knnowledge17 attendees have ample opportunity to learn and experience best-of-breed field service solutions. Don’t miss these highlights:


Special Event: Mobile Field Service Forum

The Forum brings together field service, mobility and technology experts for an afternoon of learning and networking, capped off with an open bar and dinner. Learn mobile processes, strategies and tactics for helping your field service organization succeed, and come away with new insights and connections.

When: Sunday, May 7 from 2 – 7


Table Talk: Improve and Optimize Your Field Service Operations

Facilitated by Nikki Narang, field service management product manager at ServiceNow, this session gives you the opportunity to discuss challenges your FSO faces and learn from others’ experiences over lunch.

When: Tuesday, May 9, 12:30 – 1:30


Industry Focus: Field Service Management for Energy and Power

Taking an innovative approach and combining the dynamic capabilities of ServiceNow and Mobile Reach, Applus+ RTD has a mobile-enabled workforce of nearly 1,000 technicians operating in all corners of North America with offline capabilities. Learn how they went about their project and the results they’ve seen.

When: Tuesday, May 9, 1:30 – 2:20


Introductory Session: Field Service Overview

Led by Venki Subramanian, senior director of product management at ServiceNow, this session shows you how to manage and optimize your field service operations to ensure the right technician with available time and equipment completes the job within your service level agreements. The session includes an overview of the field service capabilities ServiceNow currently offers as well as what is planned for future releases.

When: Tuesday, May 9 from 2:40 – 3:30


User Panel: Field Service Management

Hear firsthand how ServiceNow and Mobile Reach customers address multiple and competing demands on field service operations to better serve their customers.

When: Wednesday, May 10 from 3:50 – 4:40

To learn how fully offline-capable, process-based mobile apps can empower your field technicians using ServiceNow, visit with our solution experts at the Mobile Reach booth #735, outlined in blue below. We’re always available to work with you on your field-based processes, systems and goals. While at our booth, you can also enter to win a Google Home.