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Proactive Field Service Management in the Enterprise: How Rockwell Collins Achieves World-Class Field Service

 
Rockwell Collins provides field support and services for major airports across the globe. To keep day-to-day operations at the airports running smoothly, Rockwell Collins implemented task-based, offline-capable mobile apps to allow field technicians to do their jobs faster and more efficiently, no matter where in the world they are.
 
View this recorded webinar and learn how Rockwell Collins:

  • Deploys mobile apps to technicians around the world
  • Allows field techs to update the back-end service platform in real time and streamline cumbersome workflows
  • Enables field techs to keep working, even without a connection to the Internet
  • Reduces field tech travel time
  • Reduces mean time to resolve issues and keep air traffic moving
  • Exceeds SLAs and provides better service to airport customers

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