Smart Mobile Apps for ServiceNow

Mobile Reach Splitware allows organizations to streamline ServiceNow IT operations with process-driven mobile apps. Splitware apps support specific ServiceNow mobile workflows and extend Asset Management, Field Service Management and CreateNow application functionality to your field technicians’ iPhones or Android devices. In areas with little or no network connectivity, mobile users can continue to work offline via our advanced caching and data encryption technologies. Splitware apps also leverage device features like barcode scanning, RFID, signature capture, push notifications, GPS, and geo-location to provide faster service and immediate updates to the back-end system.

 

Mobile Reach is a ServiceNow Certified Integration Partner and has been delivering great mobile apps for ServiceNow users for more than eight years. Our mutual customers include Fortune 500 companies, Federal and DoD Agencies, and the United States Military. Check out the data sheet below for more details.

Read the Data Sheet

Benefits

Streamline business processes

Configure task-specific mobile apps to match and refine your business processes.

Make better business decisions

Rely on real-time system updates for instant, accurate information from the field.

Improve first-time fix rates, reduce travel costs

Send the right technician to the right job, every time.

Improved regulatory compliance

Ensure inspections and preventative maintenance tasks are thorough and accurate.

Increase field technician productivity

Provide the right mobile tools for the job at hand.

Increase asset uptimes

Track assets and equipment across their lifecycles with improved visibility.

Features

Offline Capabilities

Allow field techs to work offline in remote, disconnected areas.

Support for Barcode and RFID scanning

Quickly and accurately access and capture asset data.

Certified, Direct Integration with ServiceNow

No staging databases or third-party software required.

Support all versions of ServiceNow

Support for Eureka, Fuji, Geneva, Helsinki as well as custom, CreateNow Applications.

Cross-Platform Support

Support iOS, Android, BlackBerry, or Windows Mobile devices.

Support for GPS, Maps, Route Location

Track field technicians and send the right person to the right job, every time.

Support for Signature Capture

Capture signatures, images, video, for improved accountability.

Support for Peripheral Devices

Support scanning sleeves and Bluetooth attached scanners for added functionality in the field.

Support Push Notifications and Alerts

Send push notifications and sound alerts to techs with important messages, work orders, incident tickets.

Use Cases

field_service_diagramField Service / Work Order Management


  • Track field techs with GPS to assign the right tech to the right job every time.
  • Maintain worker productivity with offline mobile access to Work Orders and Incident Tickets.
  • Allow field techs to request and manage parts, returns and repairs.
  • Provide job site routing information right through the mobile app
  • Track work time, travel time and mean-time-to-repair for improved reporting, efficiencies, cost savings.
Read Field Services Data Sheet

asset_tracking_diagramAsset Management


  • Use asset tagging and barcode scanning to improve the accuracy of your CMDB.
  • Reduce the amount of time and resource required to perform wall-to-wall inventory.
  • Process daily asset status changes as they occur.
  • Track asset transfers instantly to maintain ownership, accountability info.
  • Create asset records in ServiceNow from the receiving location, as soon as they arrive.
Read Physical Inventory Data Sheet

Customer Stories

COMPUTER WORLD SERVICES:
PROVIDING COST-EFFECTIVE ITAM WITH MOBILE SOLUTION FOR SERVICENOW

cws_rectangleIn this customer project, Mobile Reach helped Computer World Services (CWS) streamline inefficient and costly IT asset management processes with task-specific mobile apps.

 

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Systems Integrator Streamlines IT Processes at Army Base with Barcode Scanning Solution for ServiceNow

armylogovector_blackUsing Mobile Reach’s award-winning Splitware Mobility Platform, a top Washington, DC based system integrator designed and deployed advanced mobile apps for ServiceNow, streamlining IT asset management processes at a United States Army Base in S. Korea.

 

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EXPAND SERVICENOW’S MOBILE CAPABILITIES

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Mobile Reach allows you to design and deploy your own mobile apps that connect into ServiceNow. Your apps can match your business processes and streamline your mobile workflows. Apps are task-specific and designed with the end-user in mind. Make your field techs job easier with the right mobile tools for the job!

Contact us today to schedule a demo!

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