Configurable, Offline Mobile Apps for ServiceNow

Mobile Reach allows organizations to streamline ServiceNow business operations with process-driven mobile apps. Our mobile apps support specific ServiceNow mobile workflows and extend Asset Management, Field Service Management and CreateNow applications functionality to your field technicians’ iPhones or Android devices. In areas with little or no network connectivity, mobile users can continue to work offline via our advanced caching and data encryption technologies. Mobile Reach apps also leverage device features like barcode scanning, RFID, signature capture, push notifications, GPS, and geo-location to provide faster service and immediate updates to the ServiceNow back-end system.

 

Mobile Reach is a ServiceNow Certified Integration Partner and has been delivering great mobile apps for ServiceNow users for more than eight years. Our mutual customers include Fortune 500 companies, Federal and DoD Agencies, and the United States Military. Check out the solutions sheet below for more details.

Solution Sheet

Mobile Reach for ServiceNow

Download this solutions sheet to learn more about the award-winning Mobile Reach Platform and how it can transform your ServiceNow environment with robust, easily configurable mobile apps. Mobile Reach mobile apps afford task-specific functionality including barcode scanning, RFID, and offline operation.

Benefits

Streamline business processes

Configure task-specific mobile apps to match and refine your business processes.

Make better business decisions

Rely on real-time system updates for instant, accurate information from the field.

Improve first-time fix rates, reduce travel costs

Send the right technician to the right job, every time.

Improved regulatory compliance

Ensure inspections and preventative maintenance tasks are thorough and accurate.

Increase field technician productivity

Provide the right mobile tools for the job at hand.

Increase asset uptimes

Track assets and equipment across their lifecycles with improved visibility.

Data Sheet

OFFLINE MOBILE APPS FOR SERVICENOW FIELD SERVICE MANAGEMENT

Drive improved customer service, response times and first-time fix rates via customizable, offline capable mobile apps for ServiceNow Field Service Management. Empower field agents with all of the information they need — and none they don’t — right at their fingertips. Read our data sheet to learn more.

Features

Offline Capabilities

Allow field techs to work offline in remote, disconnected areas.

Support for Barcode and RFID scanning

Quickly and accurately access and capture asset data.

Certified, Direct Integration with ServiceNow

No staging databases or third-party software required.

Support all versions of ServiceNow

Support for Eureka, Fuji, Geneva, Helsinki as well as custom, CreateNow Applications.

Cross-Platform Support

Support iOS, Android, BlackBerry, or Windows Mobile devices.

Support for GPS, Maps, Route Location

Track field technicians and send the right person to the right job, every time.

Support for Signature Capture

Capture signatures, images, video, for improved accountability.

Support for Peripheral Devices

Support scanning sleeves and Bluetooth attached scanners for added functionality in the field.

Support Push Notifications and Alerts

Send push notifications and sound alerts to techs with important messages, work orders, incident tickets.

Use Cases

field_service_diagramField Service / Work Order Management


  • Track field techs with GPS to assign the right tech to the right job every time.
  • Maintain worker productivity with offline mobile access to Work Orders and Incident Tickets.
  • Allow field techs to request and manage parts, returns and repairs.
  • Provide job site routing information right through the mobile app
  • Track work time, travel time and mean-time-to-repair for improved reporting, efficiencies, cost savings.

asset_tracking_diagramIT Asset Management


  • Use asset tagging and barcode scanning to improve the accuracy of your CMDB.
  • Reduce the amount of time and resource required to perform wall-to-wall inventory.
  • Process daily asset status changes as they occur.
  • Track asset transfers instantly to maintain ownership, accountability info.
  • Create asset records in ServiceNow from the receiving location, as soon as they arrive.

Contact us today to schedule a demo!

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