POWER FIELD SERVICE MANAGEMENT WITH
PROCESS-DRIVEN MOBILE APPS

 

Fully Operational Offline

For efficient and cost-effective service delivery, field technicians must perform their daily tasks quickly and accurately via their mobile devices. The mobile apps they rely on must be process driven and leverage device features that are required for an effective, real-time workflow and accurate data capture. Mobile Reach Splitware allows your organization to configure and deploy user-friendly mobile apps that improve field service delivery processes. Our apps give your field service engineers only the essential information and toolkit to improve first-time fix rates and meet service-level agreements.

Empower Your Field Workers

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Field Technician


 

Manage customers, calls, service contracts, estimates and work orders as well as assets, inventory and billing, all from one place.

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Maintenance Technician


 

Perform preventative maintence inspections on enterprise assets from iOs and Android smartphones and tablets.

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Field Inspector


 

Perform regulatory field inspections in remote or disconnected areas via mobile apps that are fully-functional offline.

Deep-Reaching Benefits

INCREASE REVENUE

Efficiently and accurately deliver products and services in the field. Document additional work performed for additional revenue.

IMPROVE PRODUCTIVITY

Give your field techs the user-friendly mobile apps they need to deliver top-notch service.

REDUCE TRAVEL COSTS

Get the right technician to the right job, every time. Eliminate return trips with improved first-time fix rates.

IMPROVE SLAS

Avoid costly penalties for missing SLAs. Give field workers easy access to relevant information and parts for effective service delivery.

COMMUNICATE IN REAL-TIME

Share accurate information throughout the business in real-time.

REDUCE COSTS

Increase customer satisfaction and retention rates while improving efficiencies across the board.

REDUCE RISK

Keep supervisors full informed on job progress so they can react if escalation is necessary.

INCREASE ACCOUNTABILITY AND REGULATORY COMPLIANCE

Enable business processes that ensure proper procedures are being followed.

LEVERAGE TIMELY AND ACCURATE DATA

Ensure accurate data capture with RFID, GPS coordinates, photos, video, barcode scans and more.

Contact us today to schedule a demo!

Advanced Features

FULLY OPERATIONAL OFFLINE

Field techs can continue to work in remote or secure areas where connectivity is spotty or unavailable.

ADVANCED SCANNING TECHNOLOGY

Use barcode scanning, RFID, and NFC for quick and accurate data capture.

NOTIFICATIONS & ALERTS

Techs receive instant information and feedback via push notifications and sound alerts.

MULTI-FUNCTIONAL APPS

Techs can log notes, track time, manage parts, access knowledge base, or request help through one mobile app.

CROSS-PLATFORM SUPPORT

Support all major mobile operating systems including iOS, Android, Windows Mobile, and BlackBerry.

DIRECT INTEGRATION

Integrate directly with your back-end field service management or ERP system.

ROUTING & GEO-LOCATION

Use GPS and geo-location to send the right technician to the right job. Send technicians routing and map right through the app.

PROOF OF SERVICE

Techs can capture signatures, capture images, and send attachments through the app.

HIGHLY SECURE

Data is encrypted both on the device and during Wi-Fi or cellular network transfer.

Real World Results

400

PERCENT

FASTER RESPONSE TIMES

Hours Saved per Month:

Hardware Swaps: 22 hours 0%
Working Incident Tickets: 83 hours0%
Preventative Maintenance
Scheduling: 86 hours
0%

Rockwell Collins

 

SPEEDY MOBILE WORKFLOW DRIVES FASTER RESPONSE TIMES

To improve service levels, response times, and mean-time-to-repair on equipment, Rockwell Collins / ARINC upgraded its email-based incident ticketing process for field techs with a customized smartphone app directly connected to the back-end system. Read our case study.

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Contact us today to schedule a demo!

DOWNLOAD MOBILE APPS FROM
GOOGLE PLAY & THE APP STORE
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