EMPOWER YOUR FIELD FORCE WITH
CUSTOMIZABLE MOBILE APPS
For efficient and cost-effective service delivery, field technicians must perform their daily tasks quickly and accurately via their mobile devices. The mobile apps they rely on must be process driven and leverage device features that are required for an effective, real-time workflow and accurate data capture. The Mobile Reach platform allows your organization to configure and deploy user-friendly mobile apps that improve field service delivery processes. Our apps give your field service engineers only the essential information and toolkit to improve first-time fix rates and meet service-level agreements.
Manage customers, calls, service contracts, estimates and work orders as well as assets, inventory and billing, all from one place.
Perform preventative maintence inspections on enterprise assets from iOs and Android smartphones and tablets.
Perform regulatory field inspections in remote or disconnected areas via mobile apps that are fully-functional offline.
Efficiently and accurately deliver products and services in the field. Document additional work performed for additional revenue.
Give your field techs the user-friendly mobile apps they need to deliver top-notch service.
Get the right technician to the right job, every time. Eliminate return trips with improved first-time fix rates.
Avoid costly penalties for missing SLAs. Give field workers easy access to relevant information and parts for effective service delivery.
Share accurate information throughout the business in real-time.
Increase customer satisfaction and retention rates while improving efficiencies across the board.
Keep supervisors full informed on job progress so they can react if escalation is necessary.
Enable business processes that ensure proper procedures are being followed.
Ensure accurate data capture with RFID, GPS coordinates, photos, video, barcode scans and more.
Gogo’s Field Service Team must keep cell towers fully operational 24/7/365 in order to provide airline passengers with high quality, uninterrupted Wi-Fi. With a suite of mobile apps from Mobile Reach, Gogo’s field techs are equipped to respond to and manage incident tickets and work orders more effectively. This functionality gives them the ability to better service cell towers and improve up-time and first-time fix rates. Read this paper to learn more about this custom mobile app solution for ServiceNow Field Service Management.
Field techs can continue to work in remote or secure areas where connectivity is spotty or unavailable.
Use barcode scanning, RFID, and NFC for quick and accurate data capture.
Techs receive instant information and feedback via push notifications and sound alerts.
Techs can log notes, track time, manage parts, access knowledge base, or request help through one mobile app.
Support all major mobile operating systems including iOS, Android, Windows Mobile, and BlackBerry.
Integrate directly with your back-end field service management or ERP system.
Use GPS and geo-location to send the right technician to the right job. Send technicians routing and map right through the app.
Techs can capture signatures, capture images, and send attachments through the app.
Data is encrypted both on the device and during Wi-Fi or cellular network transfer.
To improve service levels, response times, and mean-time-to-repair on equipment, Rockwell Collins / ARINC upgraded its email-based incident ticketing process for field techs with a customized smartphone app directly connected to the back-end system. Read our case study.