Mobile Apps for BMC Helix ITSM
Mobile Reach provides process-driven apps that mold to your field operations and allow field and IT techs to do their jobs faster and easier. Technicians can quickly update BMC Helix / Remedy ITSM or custom AR System applications via smartphones and tablets even offline in remote or secure areas with no network connectivity. Our mobile apps incorporate device-native technologies like barcode scanning, GPS, RFID, push notifications, and signature capture for efficient mobile workflows.
Streamline field service management, IT asset management, and IT service management and fully empower your field technicians and engineers with highly usable mobile apps for BMC Helix ITSM and custom AR System (ARS) applications.
Benefits
Improve customer satisfaction
Complete work quickly and correctly the first time with all the information and mobile functionality you need.
INCREASE TECHNICIAN PRODUCTIVITY
Work anywhere your customers take you, on- or offline, so your technicians are always enabled.
Boost Your Competitive Advantage
Get data into BMC Helix ITSM and other applications faster so you can transact business more quickly.
Solve for Any Use Case
Use flexible, no-code rapid application development tools to meet all of your field app needs.
Increase regulatory compliance
Ensure inspections and preventative maintenance are thorough, accurate and timely.
Make better business decisions
Rely on accurate, real-time data for more informed decision making.
To learn more, download the Mobile Reach for BMC Helix ITSM solution sheet.
Advanced Features
Configurability
Be more nimble with evolving market demands, service platform changes and customer needs. Empower techs while enforcing field processes.
Usability
Deploy apps that mold to the way your organization works and ensure adoption among technicians.
EASY INTEGRATION
Integrate directly with Remedy and other key systems to make the most of your data.
FULLY OPERATIONAL OFFLINE
Field techs can continue to work in remote or secure areas where connectivity is spotty or unavailable.
ADVANCED SCANNING TECHNOLOGY
Use barcode scanning, RFID, and NFC for quick and accurate data capture.
NOTIFICATIONS & ALERTS
Techs receive instant information and feedback via push notifications and sound alerts.
ROUTING & GEO-LOCATION
Use GPS and geo-location to send the right technician to the right job. Send technicians routing and map right through your app.
PROOF OF SERVICE
Techs can capture signatures, capture images, and send attachments to maximize accountability.
HIGHLY SECURE
Data is encrypted both on the device and during Wi-Fi or cellular network transfer.