Providing secure mobile apps to field techs can be a challenging to field service directors in large corporations, federal agencies and military installations. Using a mobile application platform that offers heightened security over the air, on the device, from the back-end and through offline capabilities...
Mobile Reach will be an event technology sponsor at the upcoming 2014 ServiceNow Sales Kickoff, scheduled for the weekend of January 19-21 at the Swan and Dolphin Resort in Orlando, Florida. More than 1,700 ServiceNow sales professionals and partners will be in attendance at the...
Editor's Note: This post was updated April 17, 2018. Employee work habits have evolved, as they are no longer confined strictly to using one operating platform at a single job location. Employees have gone mobile, as they are utilizing smartphones, tablets and other mobile devices to...
ServiceNow held its Knowledge 15 event in Las Vegas a couple of weeks ago, unleashing an incredible amount of helpful information on functionality within the latest release (Fuji) as well as some exciting sneak peeks into what’s coming in Geneva later this year. Our favorite part of...
When a company's mobile processes for IT asset management, IT service management, and field service management are sound, they make the business more efficient and profitable. That's why task-specific mobile apps that directly integrate with IT service and field service management systems can offer users...
Handling field service and work order management with mobile devices presents a number of challenges every day. Task-specific work order apps can help field service managers create a better experience for workers in the field, which translates to a better customer service experience. From tracking...
Field service technicians managing work orders with mobile apps face a number of challenges every day. There are several key ways that can help create a better work order app experience for field technicians as well as customers. From tracking fixes in real-time to mainstreaming...
When it comes to field service management, every minute counts. The sooner your clients' issues are resolved, the happier they are and the sooner your field staff can move on to the next client call. Improving the efficiency of your company's field service technicians can...
Editor's Note: This blog post was updated April 30, 2018. RFID (Radio Frequency Identification) is currently getting a lot of attention in the world of field service management, bringing the promise of real-time asset location information, error-free data capture, and the ultimate in efficient field service...