A world-class field service organization starts with world-class talent. There are all sorts of influences on running an effective, efficient and profitable field services operation -- from processes to technology to driving demand -- all of which depend upon highly skilled field service leaders. In our...
With the proliferation of business technologies that are helping fast-moving organizations achieve competitive advantages — mobile, cloud, SaaS, virtualization — IT asset management continues to grow and evolve as a critical area of focus for IT departments. And because IT assets include all hardware and...
Job titles are interesting things. We covet them, strive for them, and sometimes we’re asked to invent them. The nature of the work we do typically determines the title we have. And when the work we do is highly specialized, the more likely there’s an...
Editor’s Note: This post was updated March 28, 2018 For many field service organizations, the “field” is an extreme environment that presents some daunting challenges. The playing field for these companies is not a corporate data center, satellite sales office, or a customer’s residence. No, for...
The Mobile Reach platform allows mobile app designers to choose when to require network connectivity and when to enable offline operation. This article helps guide designers in making the offline/online decisions that are crucial to an effective offline app. Offline operation means that all functionality within the...
As the key enabler in successful, customer-centric field service delivery, a best-in-class mobile solution for field technicians should be the top priority for today’s service-oriented organization. Mobile field workers must be able to easily and reliably access and interact with critical back-office systems and data...
Editor's Note: This post was updated March 29, 2018 One of our customers provides managed field services to passenger processing systems in airports around the world. Due to a compounding effect, a two-minute delay in processing airplane passengers at check-in can result in a 10-minute delay...
Sub-optimal field service management operations cause numerous and costly problems that directly affect your organization’s productivity and your company’s bottom line. For large organizations with major field service management operations, increasing visibility between the field and the back office is critical. Does your organization experience disjointed...
Editor's Note: This post was updated March 29, 2018. When your field technicians are receiving new or returned assets, they are at a loading dock, receiving office, or at a central facility, away from their desk, and away from the back-end enterprise asset management (EAM) application....