Author: Brett Cornwright

As part of our Field Service Management Expert Interview Series, we ask field service management experts about their views on the industry and what the future of field service management holds. Today, we interview The Service Council’s Chief Customer Officer, Sumair Dutta.In his role at...

Serving customers on the front lines of the business, field technicians are the lifeblood of field service organizations. They must be equipped to quickly respond to service requests and easily navigate to the next customer site. Once there, they need to be able to manage...

 As part of our Field Service Management Expert Interview Series, we ask field service management experts about their views on the industry and what the future of field service management holds. Today, we interview field service management consultant Michael Blumberg. Michael is the president of Blumberg Advisory Group,...

Technicians and engineers are responsible for delivering on the most critical aspects of a field service organization’s value. Responding to customer issues, fixing and maintaining equipment, conducting inspections, and tracking inventory use — to name but a few — have direct implications on an organization's...

In our work with some of the world’s largest field service organizations, we have seen many different business practices across various industries that are designed to improve upon all aspects of service delivery. While there is any number of KPIs a field service organization can...

 Every industry has its luminaries, individuals who stand apart as the most knowledgeable and influential, who lead the conversation about the topics that matter most. When it comes to field service management, there are a select few who fit this description. They publish expert views...

 Field service organizations must enable world-class service delivery to stay competitive. To streamline field service management and provide maximum value to customers while improving productivity and profitability, most service organizations rely on field service software to orchestrate their operations. Field service software optimizes service delivery,...

 Your field technicians are on the front lines of your business. They have specialized, technical tasks to accomplish in tight timeframes and are always on the move. They often operate in remote locations and need secure mobile access to backend service platforms applications and enterprise...

 A world-class field service organization starts with world-class talent. There are all sorts of influences on running an effective, efficient and profitable field services operation -- from processes to technology to driving demand -- all of which depend upon highly skilled field service leaders.In our...