In a recent article on SoftwareAdvice.com, “Why You Need Both Corrective and Predictive Maintenance,” Bruce Breeden, principal consultant and field service practice leader at Mobile Reach, shared some of the insight he attained over a 30-year career in field service management and enterprise asset management. According...
As an IT asset manager, much of your day-to-day is laser-focused on implementing and following best practices in hardware asset management, possibly at work sites and for teams around the globe. Effectively tracking and managing your organization’s hardware assets from acquisition to decommission requires full...
Windows Mobile, Windows Embedded, Windows Mobile Device Center, USB syncing … sounds all too familiar, right? That’s because Windows-based rugged devices — Motorola MC55 Scanners, MC2900 — have dominated the barcode scanning market for years and are still heavily ingrained in everyday business processes like...
At Mobile Reach, we define leadership as getting people to see a common vision and act together to make it a reality. Each one of us lives this ideal every day. Our CEO, Nasrin Azari, is the inspiration behind the ideal. Sharing her philosophy on leadership,...
Field service leaders are often beset by complex technology environments, preventing them from operating at optimal levels of efficiency, productivity and competitiveness. A recent independent industry study showed that more than 60 percent of B2B field service organizations use up to seven enterprise systems to...
Safety management is an important aspect of field service delivery. It is comprised of policies, plans, procedures, and organizational responsibilities that are designed to keep employees safe, manage risk and adhere to industry regulations. Large field service organizations rely on sophisticated safety management systems to help...
No matter the industry — oil and gas, energy and utilities, telecom — large, complex field service organizations must constantly improve to retain customers and maintain a competitive advantage. Consistently improving field service KPIs like productivity, safety, CSAT, SLA compliance, and field technician utilization requires...
It’s a transformative time for field service organizations. Automation, smart machines and predictive analytics are changing the way field service leaders think about and deliver service to customers. Customers are demanding more services to be delivered faster and more efficiently. And technicians are needing to...
In today’s competitive business climate, enterprise asset managers and field techs are being asked to do more with less while facing continued scrutiny on tighter inventory controls, improved integrity of their back-end database, and greater visibility into enterprise asset tracking operations. As a result, many...