Author: Brett Cornwright

As an IT asset manager, much of your day-to-day is laser-focused on implementing and following best practices in hardware asset management, possibly at work sites and for teams around the globe. Effectively tracking and managing your organization’s hardware assets from acquisition to decommission requires full...

Safety management is an important aspect of field service delivery. It is comprised of policies, plans, procedures, and organizational responsibilities that are designed to keep employees safe, manage risk and adhere to industry regulations.Large field service organizations rely on sophisticated safety management systems to help...

No matter the industry — oil and gas, energy and utilities, telecom — large, complex field service organizations must constantly improve to retain customers and maintain a competitive advantage. Consistently improving field service KPIs like productivity, safety, CSAT, SLA compliance, and field technician utilization requires...

In today’s competitive business climate, enterprise asset managers and field techs are being asked to do more with less while facing continued scrutiny on tighter inventory controls, improved integrity of their back-end database, and greater visibility into enterprise asset tracking operations. As a result, many...

This blog post explores strategic mobility in field service management organizations and how it can drive long-term business value. We call it mobile field force enablement.First, we'll examine the pre-mobile enabled field service organization and the pre-mobile enabled field technician. Paper-based, manual business processes are...

Field service organizations with global operations are faced with numerous challenges in serving their customers and keeping them happy. Consistently delivering on-time, expert service and addressing problems in a timely manner require that field engineers and technicians are equipped to work no matter where they...

For today’s field service organization, serving customers by keeping assets and equipment operating at optimal levels and in compliance is table stakes. Not delivering means losing competitive advantage, revenue and can eventually result in the demise of the business. In fact, poor customer service cost...

 For field-focused organizations, efficiently delivering services to your customers and equipment requires flawless execution of dynamic business processes. Efficient services delivery also demands laser focus on improving the KPIs that matter most — CSAT, first-time fix rates, SLA compliance rates, routing efficiency, field tech utilization—...