Enhance ServiceNow with Mobile Applications
Overview
With your investment in ServiceNow IT management desktop applications, you are now using visionary, cloud-based ITSM tools to better track what’s going on within your IT department. Incidents, problems and changes have never been more easily communicated and resolved. Discoverable assets are accounted for and clearly visible. Often, however, that’s not enough.
For tracking non-discoverable assets, receiving new assets and performing full inventories, your mobile technicians need both immediate access to CMDB records and the ability to create new records from the field. The smart choice for empowering mobile techs and other mobile users of ServiceNow mobile technology is the Splitware Mobility Platform.
This complete mobility solution allows you to rapidly build and deploy mobile applications that securely connect to ServiceNow. Use barcode scanning and radio frequency identification (RFID) technology with Splitware business Android apps, business iPhone apps and apps for other smartphones, tablets, mobile computers to update and maintain your ServiceNow CMDB in real-time, error-free.
Benefits
Automate ServiceNow with Barcode Scanning, RFID, NFC
- Use barcode scanning, RFID, or NFC to quickly capture asset information within ServiceNow
- Enable real-time updates to ServiceNow IT Asset Management
- Enable faster resolution and MTTR to allow the asset to be more productive
- Enhance decision making through dramatically increased data integrity
- Enable more accurate reporting and forecasting
- Improve ITIL, Sarbanes-Oxley, or other regulatory policy adherence
Use Cases
ServiceNow ITAM Mobile Use Cases
Asset Receiving
- Create asset records in your CMDB right at your receiving location, as soon as they arrive
- Update Purchase Order module with receipt information
- Affix and associate asset tags to your real assets
Asset Inventory
- Reduce the amount of time and resource required to perform wall-to-wall inventory
- Use asset tagging and barcode scanning to improve the accuracy of inventory
Asset Lifecycle and Move / Add / Change Support
- Process daily asset status changes as they occur
- Track asset transfers instantly to maintain ownership, accountability info
Screenshots
Mobile Apps for ServiceNow IT Asset Management
The Splitware Mobility Platform supports scanning into ServiceNow Asset Management via iOS phone and tablets, Android devices, BlackBerrys, Barcode Scanners or RFID.
Click for larger views
ServiceNow Asset Batch |
ServiceNow Asset Batch |
ServiceNow Asset Batch |
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