Extend BMC Remedy to the Mobile Workforce
Mobile Reach has been a BMC Software partner for more than 12 years, providing mobile application extensions of the BMC Remedy IT Service Management Suite as well as custom applications built on the BMC Remedy Action Request System. The Splitware Mobility Platform integrates directly into any version of BMC Remedy, extending IT Service Management, Change, and IT Asset Management functionality to your mobile workforce.
Splitware mobile applications enable service desk technicians to fully integrate management of Incidents, Work Orders, Change Approvals, Asset Receipts, Spot-Check inventory, and Move-Add-Change operations, allowing for enhanced ITIL policy adherence. These native mobile applications ensure optimal, real-time accuracy of your CMDB and the high-level of data integrity that promotes confident, proactive decision-making.
For more information on Mobile Reach’s integration with BMC Remedy and how it compares to BMC Software’s own mobile offering, BMC Mobility, please download Mobile Reach Splitware / BMC Mobility Comparison.
Why Splitware for BMC Remedy Mobile ITSM Apps?
The Splitware Mobility Platform is tightly integrated with the BMC Remedy AR System and has been for more than a decade. Splitware supports all versions of BMC Remedy as well as specific applications in the BMC Remedy IT Service Management Suite. The integration between Splitware and the BMC Remedy Action Request (AR) System API supports many standard applications as well as custom forms. Implementing a Splitware mobile BMC Remedy ITSM solution provides your mobile workers with a direct mobile interface to any BMC Remedy application from smartphones, tablets, barcode scanners and RFID devices.
- Requires minimal administrative support
- Utilizes the existing BMC Remedy ITSM infrastructure with little to no impact
- Allows the extension of both standard and custom BMC Remedy ITSM applications
- Supports always available operations regardless of network connectivity
- Ensures wide acceptance with a fluid and responsive user experience
- Enables offline use in disconnected or restricted areas
- Utilizes over-the-air deployment to ensure rapid scalability
- Features a highly customizable mobile user interface
- Supports a wide range of mobile devices, including RFID and barcode scanners, signature capture, camera, GPS
Improve BMC Remedy CMDB Accuracy with Real-Time Data
Maintaining an accurate CMDB is very difficult, as the IT environment is highly dynamic. Tools such as discovery and other process automation applications help maintain the picture by replacing certain manual functions with computer programs. However, there are many processes that cannot be replaced by automatic tools. Incidents, Tasks, and Approvals must be managed every day by people who do not sit behind a desk. Asset receipts, decommissioning, shipping, transfers, MAC and other daily asset operations must be tracked as they occur to maintain a consistent configuration map of asset resources.
The Splitware Mobility Platform facilitates ALL of your critical business operations, arming your entire workforce with the ability to access relevant information whenever needed, wherever they may be located.
- A direct API integration to the BMC Action Request System
- Conflict-detecting synchronization process that preserves data integrity
- Sophisticated caching capability that enables fully functional offline operation
- Native mobile applications with a robust and fully customizable user interface
- AES-256 encryption for both data-at-rest and over-the-air data transfer, as well as device-side user logins and application locking that help make up a fully secure mobile system
- A superior user experience
BMC Remedy Mobile Service Desk
Mobile Service Desk
|The Splitware Mobility Platform for BMC Remedy Service Desk provides IT staff the ability to service their customer at the point of activity. Splitware integrates tightly with BMC Remedy to extend incident and problem management directly to mobile technicians on smartphones, tablets or other handheld devices. Splitware’s flex-caching technology allows IT staff to access and update relevant BMC Remedy data seamlessly, regardless of connectivity. The lack of network dependence frees your IT staff to work efficiently, enabling better customer service and productivity while reducing the need for additional headcount. Additionally, the Splitware for BMC Remedy Service Desk solution dramatically reduces financial and SLA penalties and improves customer retention by reducing response time to incidents.|
BMC Remedy Mobile Change Management
Mobile Change Management
|The Splitware Mobility Platform for BMC Remedy Change Management provides Change Managers and Technicians a scalable, sustainable solution for controlling changes to the IT environment through the use of mobile applications on smartphones or tablets. Change Managers are notified of any new pending Change or Purchase request approvals that can be quickly approved or rejected with the press of a button from wherever they are. Technicians perform their Change tasks and update relevant information at the point of action, real-time. As a highly controlled process, Change Management benefits exceptionally from the integration of Splitware to ensure that Change Management processes are followed and are not held up by a single individual.|
BMC Remedy Mobile Custom Application
Mobile Custom Application
|The Splitware Mobility Platform integrates directly with the BMC Remedy ARS API, providing the ability to extend any BMC Remedy application to a mobile device. The mobile user interface can be custom-designed around any fields and functionality appropriate for the use cases and the needs of the mobile end-users. A variety of features can be incorporated to ensure an intuitive, error-minimizing user experience.|
BMC Remedy IT Asset Management
Mobility for IT Asset Management
|When you combine the Splitware Mobility Platform, BMC Remedy Asset Management, and a barcode or RFID scanner, you end up with a complete IT asset management system that provides users and managers with timely and accurate asset information. Many organizations rely on BMC Remedy to maintain an accurate inventory of IT assets at all times. Accurate asset information is required to determine asset value and depreciation, to make informed purchasing decisions, and to make time-sensitive budgeting decisions. Splitware mobile solutions reduce time-intensive physical inventory and data collection tasks, enabling staff to quickly and accurately capture asset information throughout the IT environment and synchronize directly to the BMC Remedy system.|