Mobile Reach has been a BMC Software partner (Technology Alliance and MarketZone) for 14 years, providing powerful mobile applications that connect to BMC Remedy IT Service Management (ITSM) Suite as well as custom back-end applications built on the BMC Remedy Action Request System. Our award-winning Splitware Mobility Platform integrates directly into any version of BMC Remedy, including ITSM 8, extending BMC Remedy IT Asset Management / Atrium CMDB, Service Desk, Change Management, and Task Management functionality to your mobile workforce. We can make BMC Remedy mobile apps work for your business.
Native, task-specific mobile applications designed and deployed with Splitware enable service desk technicians to fully integrate the management of Incidents, Work Orders, Change Approvals, Asset Receiving, Spot-Check Inventories, Full Physical Inventories, and Move-Add-Change operations, allowing for enhanced ITIL policy adherence and improved mobile ITIL workflows. These robust mobile applications ensure accurate and real-time data is in your BMC Atrium CMDB and a higher level of data integrity that promotes better business decisions and reduced costs. Splitware operates on iOS, Android, BlackBerry, and Windows Mobile devices and incorporates robust barcode scanning, RFID, signature capture, and offline capable workflows. Empower your mobile workforce and embrace BYOD initiatives with Splitware for BMC Remedy.
The Splitware Mobility Platform is tightly integrated with the BMC Remedy AR System. Splitware supports all versions of BMC Remedy ITSM as well as specific applications in the BMC Remedy IT Service Management Suite. The integration between Splitware and the BMC Remedy Action Request (AR) System API supports many standard applications as well as custom forms. Implementing a Splitware mobile BMC Remedy solution provides your mobile workers with a direct mobile interface to any back-end BMC Remedy application from smartphones, tablets, barcode scanners and RFID readers.
Maintaining an accurate CMDB is very difficult, as the IT environment is highly dynamic. Tools such as discovery and other process automation applications help maintain the picture by replacing certain manual functions with computer programs. However, there are many processes that cannot be replaced by automatic tools. Incidents, Tasks, and Approvals must be managed every day by people who do not sit behind a desk. Asset receipts, decommissioning, shipping, transfers, MAC and other daily asset operations must be tracked as they occur to maintain a consistent configuration map of asset resources. The Splitware Mobility Platform facilitates ALL of your critical business operations, arming your entire workforce with the ability to access relevant information whenever needed, wherever they may be located, for improved mobile incident management and accurate and efficient mobile IT asset management.
When you combine the Splitware Mobility Platform, BMC Remedy Asset Management, and a barcode or RFID scanner, you end up with a complete IT asset management system that provides users and managers with timely and accurate asset information. Many organizations rely on BMC Remedy to maintain an accurate inventory of IT assets at all times. Accurate asset information is required to determine asset value and depreciation, to make informed purchasing decisions, and to make time-sensitive budgeting decisions. Splitware mobile solutions reduce time-intensive physical inventory and data collection tasks, enabling staff to quickly and accurately capture asset information throughout the IT environment and synchronize directly to the BMC Remedy system.
The Splitware Mobility Platform for BMC Remedy Service Desk provides IT staff the ability to service the customer at the point of activity. Splitware integrates tightly with BMC Remedy to extend incident and problem management directly to mobile technicians on smartphones, tablets or other handheld devices. Splitware’s flex-caching technology allows IT staff to access and update relevant BMC Remedy data seamlessly, regardless of connectivity. The lack of network dependence frees your IT staff to work efficiently, enabling better customer service and productivity while reducing the need for additional headcount. Additionally, the Splitware for BMC Remedy Service Desk solution dramatically reduces financial and SLA penalties and improves customer retention by reducing response time to incidents.
The Splitware Mobility Platform for BMC Remedy Change Management provides Change Managers and Technicians a scalable, sustainable solution for controlling changes to the IT environment through the use of mobile applications on smartphones or tablets. Change Managers are notified of any new pending Change or Purchase request approvals that can be quickly approved or rejected with the press of a button from wherever they are. Technicians perform their Change tasks and update relevant information at the point of action, real-time. As a highly controlled process, Change Management benefits exceptionally from the integration of Splitware to ensure that Change Management processes are followed and are not held up by a single individual.
The Splitware Mobility Platform integrates directly with the BMC Remedy ARS API, providing the ability to extend any BMC Remedy application to a mobile device. The mobile user interface can be custom-designed around any fields and functionality appropriate for the use cases and the needs of the mobile end-users. A variety of features can be incorporated to ensure an intuitive, error-minimizing user experience.