Customer Success Stories

Customer Success Stories

Mobile Reach is an industry leader in enterprise mobility and mobile enterprise applications. The case studies below will afford insight and useful, applicable knowledge around how our customers have used our award-winning Splitware Mobility Platform to build and deploy mobile apps that enhance business processes, increase efficiency, improve data accuracy and reduce costs.

  • It was imperative to provide the mobile workers with user-friendly mobile apps with which to update the backend BMC Remedy system.

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  • In this customer project, Mobile Reach helped Computer World Services (CWS) streamline inefficient and costly IT asset management processes with task-specific mobile apps.

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  • Prior to Mobile Reach, this managed service provider was relying on a manual, inefficient process for Incident Management that was resource intensive with 80 field techs required to maintain service levels.

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  • Using Mobile Reach, Tri-State’s IT asset management team has streamlined its process while increasing accountability with Mobile Reach’s Splitware Mobility Platform.

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  • The OCSD implemented a barcode scanning mobile evidence tracking system built on Mobile Reach’s award-winning Splitware Mobility Platform.

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  • The addition of barcode scanning into ServiceNow IT Asset Management via Splitware mobile applications allows accurate and rapid asset identification.

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  • Due to a largely manual and multi-step process which resulted in an inaccurate and untimely CMDB, the company needed a flexible barcode scanning and RFID software solution to efficiently track and support its widespread IT assets.

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  • The agency required a robust barcode scanning solution to efficiently track and support the agency’s IT assets within BMC Remedy IT Asset Management.

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  • Following the introduction of barcode scanners equipped with user-focused Splitware mobile applications, automated data entry has improved Remedy CMDB data accuracy to 99 percent.

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  • eBay’s Asset technicians are now able to scan an asset’s tag, serial number or host-name and review or modify the associated BMC Remedy asset record directly on their barcode scanners.

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  • Mobile Reach delivered a suite of mobile apps that enabled technicians to interface directly with BMC Remedy directly from barcode scanners on the loading docks and BlackBerrys from the field.

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  • The incorporation of Splitware mobile applications into the IT department’s ServiceNow IT Asset Management process allows accurate and rapid asset identification.

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